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Same as It ever was: recognizing stability in the business week rankings
1
(Morgeson, Frederick P.) (Nahrgang, Jennifer D.)
When old Is gold: the role of business longevity in risky situations
1
(Desai, Preyas S.) (Kalra, Ajay) (Murthi, B. P. S)
Expanding business-to-business customer relationships: modeling the customer's upgrade decision
1
(Lemon, Katherine N.) (Bolton, Ruth N.) (Verhoet, Peter C.)
Ambiguity, information quality, and asset pricing
1
(Epstein, Larry G.) (Schneider, Martin)
A Model of consumer learning for service quality and usage
1
(Gupta, Sunil) (Ansari, Asim) (Iyengar, Raghuram)
Analisis dan penyusunan indeks pengelolaan lingkungan hidup daerah
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(Mardanugraha, Eugenia) (Resosudarmo, Budy P) (Pharmasetiawan, Bambang) (Halimatussadiyah, Alin) (Nugraha, Anang)
Modeling service alliances: an exploratory investigation of spillover effects in service partners…
1
(Bourdeau, Brian L.) (Cronin, J. Joseph) (Voorhees, Clay M.)
Integrate reengineering and TQM: an attempt to redefine reformation
1
(Ciptono, Wakhid Slamet)
Leveraging missing ratings to improve online recommendation systems
1
(Wedel, Michel) (Ying, Yuanping) (Feinberg, Fred)
The Effect of word of mouth on sales: online book reviews
1
(Chevalier, Judith A.) (Mayzlin, Dina)
Delegation and employee work outcomes: an examination of the cultural context of mediating proces…
1
(Chen, Zhen Xiong) (Aryee, Samuel)
Business research and Chinese patriotic poetry: how competition for status distorts the priority …
1
(Harmon, Michael M.)
Service clues and customer assessment of the service experience: lessons from marketing
1
(Berry, Leonard L.) (Wall, Eileen A.) (Carbone, Lewis P.)
Service with a smile and encounter satisfaction: emotional contagion and appraisal mechanisms
1
(Barger, Patricia B.) (Grandey, Alicia A.)
When fashion if fleeting: transitory collective beliefs and the dynamics of TQM consulting
1
(David, Robert J.) (Strang, David)
The effect of management commitment to service quality on employees' affective and performance ou…
1
(Babakus, Emin) (Yavas, Ugur) (Karatepe, Osman M.) (Avci, Turgay)
Service failure and recovery: the impact of relationship factors on customer satisfaction
1
(Ganesan, Shankar) (Hess, Ronald L.) (Klein, Noreen M.)
Service orientation of a retailer's business strategy: dimensions, antecedents, and performance o…
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(Homburg, Christian) (Hoyer, Wayne D.)
A longitudinal study of complaining customers' evaluations of multiple service failures and recov…
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(Netemeyer, Richard G.) (Maxham, James G.)
Getting return on quality:rRevenue expansion, cost reduction, or both?
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(Dickson, Peter R.) (Rust, Roland T.) (Moorman, Christine)
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CELEB FEB UI
PSB lt.1 - B. Penunjang
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PSB lt.1 - Pusat Data Ekonomi & Bisnis
PSB lt.1 - R. Prof. Sumitro Djojohadikusumo
PSB lt.2 - Karya Akhir
PSB lt.dasar - Pascasarjana
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