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Hal. Akhir
Sizing the emerging global labor market: rational behavior from both companies and countries can …
1
(Farrell, Diana) (Laboissiere, Martha A.) (Rosenfeld, Jaeson)
The Service learning component in business education: the values linkage void
1
(Steiner, Susan D.) (Watson, Mary Anne)
Service clues and customer assessment of the service experience: lessons from marketing
1
(Berry, Leonard L.) (Wall, Eileen A.) (Carbone, Lewis P.)
Service with a smile and encounter satisfaction: emotional contagion and appraisal mechanisms
1
(Barger, Patricia B.) (Grandey, Alicia A.)
Technology as an enabler of the global branding of retail financial services
1
(Wright, April)
The effect of management commitment to service quality on employees' affective and performance ou…
1
(Babakus, Emin) (Yavas, Ugur) (Karatepe, Osman M.) (Avci, Turgay)
On the trait atecedents and outcomes of service worker job resourcefulness: a hierarchical model …
1
(Mowen, John C.) (Brown, Tom J.) (Licata, Jane W.) (Harris, Eric G.)
Service failure and recovery: the impact of relationship factors on customer satisfaction
1
(Ganesan, Shankar) (Hess, Ronald L.) (Klein, Noreen M.)
Investigating industry context effects in consumer-firm relationships: preliminary results from a…
1
(Singh, Jagdip) (Nijssen, Edwin)
Internal benefits of service-worker customer orientation: job satisfaction, commitment, and organ…
1
(Mowen, John C.) (Brown, Tom J.) (Donavan, D. Todd)
Evolving to a new dominant logic for marketing
1
(Lusch, Robert F.) (Vargo, Stephen L.)
Listening In" to find and explore new combinations of customer needs
1
(Urban, Glen L.) (Hauser, John R.)
Antecedents and consequences of the service climate in boundary-spanning self-managing service teams
1
(Jong, Ad de) (Ruyter, Ko de) (Lemmink, Jos)
Customer portfolio management: toward a dynamic theory of exchange relationships
1
(Johnson, Michael D.) (Selnes, Fred)
What to convey in antismoking advertisements for adolescents: the use of protection motivation th…
1
(Pechmann, Cornelia) (Zhao, Guangzhi) (Goldberg, Marvin E.) (Reibling, Ellen Thomas)
Service orientation of a retailer's business strategy: dimensions, antecedents, and performance o…
1
(Homburg, Christian) (Hoyer, Wayne D.)
A longitudinal study of complaining customers' evaluations of multiple service failures and recov…
1
(Netemeyer, Richard G.) (Maxham, James G.)
Understanding service convenience
1
(Grewal, Dhruv) (Berry, Leonard L.) (Seiders, Kathleen)
Customer service yang baik landasan pencapaian customer satisfaction
1
(Assauri, Sofjan)
Bagaimana membangun kualitas layanan online?
1
(Dwiridotjahjono, Jojok)
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