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Customer Satisfaction, Cash Flow, and Shareholder Value

1
(Gruca, Thomas S.) (Rego, Lopo L.)

Dinamika Efisiensi Pasar Saham Indonesia Melalui Hubungan Return dan Volume Perdagangan pada Emit…

1
(Eko Rizkianto (Pembimbing/Promotor)) (Mohammad Herman Sulistyo (Penguji)) (Dwi Sulistyorini Amidjono (Penguji)) (Armando Butar Butar)

How Organizational Complaint Handling Drives Customer Loyalty: An Analysis of the Mechanistic and…

1
(Homburg, Christian) (Furst, Andreas)

Evaluasi Penyajian Catatan atas Laporan Keuangan pada Badan Keuangan dan Aset Daerah Provinsi A =…

1
(Dodik Siswantoro (Pembimbing/Promotor)) (Dwi Hartanti (Penguji)) (Wasilah (Penguji)) (Siti Sofia Aulia)

Conflicts in the Work-Family Interface: Links to Job Stress, Customer Service Employee Performanc…

1
(Netemeyer, Richard G.) (Maxham, James G., III) (Pullig, Chris)

The Effect of Expiration Dates and Perceived Risk on Purchasing Behavior in Grocery Store Perisha…

1
(Tsiros, Michael) (Heilman, Carrie M)

Repeat Purchasing of New Automobiles by Older Consumers: Empirical Evidence and Interpretations

1
(Lambert-Pandraud, Raphaelle) (Laurent, Gilles) (Lapersonne, Eric)

Do Satisfied Customers Really Pay More? A Study of the Relationship between Customer Satisfaction…

1
(Homburg, Christian) (Koschate, Nicole) (Hoyer, Wayne D.)

Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Ser…

1
(Bitner, Mary Jo) (Brown, Stephen W.) (Meuter, Matthew L.) (Ostrom, Amy L.)

Balancing Acquisition and Retention Resources to Maximize Customer Profitability

1
(Kumar, V.) (Thomas, Jacquelyn S.) (Reinartz, Werner)

Determinants of Customers' Responses to Customized Offers: Conceptual Framework and Research Prop…

1
(Simonson, Itamar)

Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis

1
(Grewal, Dhruv) (Palmatier, Robert W.) (Dant, Rajiv P.) (Evans, Kenneth R.)

It Just Feels Good: Customers' Affective Response to Touch and Its Influence on Persuasion

1
(Peck, Joann) (Wiggins, Jennifer)

Corporate Social Responsibility, Customer Satisfaction, and Market Value

1
(Luo, Xueming) (Bhattacharya, C. B.)

Creating competitive advantages through new value creation: a reverse logistics perspective

1
(Luo, Yadong) (Jayaraman. Vaidyanathan)

Friends, Businesspeople, and Relationship Roles: A Conceptual Framework and a Research Agenda

1
(Heide, Jan B.) (Wathne, Kenneth H.)

Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relation…

1
(Gremler, Dwayne D.) (Hennig-Thurau, Thorsten) (Groth, Markus) (Paul, Michael)

Minority entrepreneurs: more likely to try, but less likely to succeed?

1
(Sullivan, Diane M.)

The Role of Cognition and Affect in the Formation of Customer Satisfaction: A Dynamic Perspective

1
(Homburg, Christian) (Koschate, Nicole) (Hoyer, Wayne D.)

Valuing the Real Option of Abandoning Unprofitable Customers When Calculating Customer Lifetime V…

1
(Haenlein, Michael) (Kaplan, Andreas M.) (Schoder, Detlef)
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