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Apakah Sosial Media Marketing Mendorong Loyalitas Pelanggan Indonesia pada Eco-Beauty Products? =…

1
(Karto Adiwijaya (Pembimbing/Promotor)) (Imam Salehudin (Penguji)) (Ignatius Heruwasto (Penguji)) (Nicholas Dwi Chandra)

Analisis Pengaruh Product Design dan Perceived Quality terhadap Customer Loyalty pada Pengguna Mo…

1
(Rizal Edy Halim (Pembimbing/Promotor)) (Nurdin Sobari (Penguji)) (Anna Amalyah Agus (Penguji)) (Muchammad Nur Mafazi Aroli)

More Than Words: The Influence of Affective Content and Linguistic Style Matches in Online Review…

1
(Ludwig, Stephan) (Ko de Ruyter) (Friedman, Mike) (Bruggen, Elisabeth C) (Wetzels, Martin) (Pfann, Gerard)

Defining, Measuring, and Managing Business Reference Value

1
(Kumar, V) (Petersen, J Andrew) (Leone, Robert P)

Why Do Customers Get More Than They Need? How Organizational Culture Shapes Product Capability De…

1
(Lukas, Bryan A) (Whitwell, Gregory J) (Heide, Jan B)

Targeting Revenue Leaders for a New Product

1
(Haenlein, Michael) (Libai, Barak)

Are Multichannel Customers Really More Valuable? The Moderating Role of Product Category Characte…

1
(Shankar, Venkatesh) (Kushwaha, Tarun)

Growing Existing Customers' Revenue Streams Through Customer Referral Programs

1
(Tax, Stephen S.) (Eggert, Andreas) (Garnefeld, Ina) (Helm, Sabrina V.)

Reexamining the Market Share?Customer Satisfaction Relationship

1
(Rego, Lopo L.) (Morgan, Neil A.) (Fornell, Claes)

Does Knowledge Base Compatibility Help or Hurt Knowledge Sharing Between Suppliers in Coopetition…

1
(Ganesan, Shankar) (Ho, Hillbun (Dixon))

Corporate Social Responsibility in Business-to-Business Markets: How Organizational Customers Acc…

1
(Homburg, Christian) (Stierl, Marcel) (Bornermann, Torsten)

The Effects of Positive and Negative Online Customer Reviews: Do Brand Strength and Category Matu…

1
(Moore, William L.) (Carson, Stephen J.) (Ho-Dac, Nga N.)

Pengaruh Influencer-Follower Congruence, Parasocial Relationship, dan Credibility terhadap Custom…

1
(Gita Gayatri (Pembimbing/Promotor)) (Imam Salehudin (Penguji)) (Sri Rahayu Hijrah Hati (Penguji)) (Maretha Chelina)

A Theory of Inefficient Intrafirm Transactions

1
(Rotemberg, Julio J.)

Out of the trap: Conversion funnel business model, customer switching costs, and industry profita…

1
(Fosfuri, Andrea) (Santamaria, Simone) (Abolfathi, Niloofar)

Do Customers and Employees Enjoy Service Participation? Synergistic Effects of Self- and Other-Ef…

1
(Yim, Chi Kin (Bennett)) (Chan, Kimmy Wa) (Lam, Simon S. K.)

Employees' Decision Making in the Face of Customers' Fuzzy Return Requests

1
(Wang, Sijun) (Beatty, Sharon E.) (Liu, Jeanny)

Principles and Principals: Do Customer Stewardship and Agency Control Compete or Complement When …

1
(Jong, Ad de) (Ruyter, Ko de) (Hammerschmidt, Maik) (Schepers, Jeroen) (Falk, Thomas)

Return Shipping Policies of Online Retailers: Normative Assumptions and the Long-Term Consequence…

1
(Maxham, James G., III) (Bower, Amanda B.)

Customer Satisfaction and Stock Returns Risk

1
(Tuli, Kapil R.) (Bharadwaj, Sundar G.)
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