Found 148 results for your keywords: subject="Customer relations"
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Balancing Acquisition and Retention Resources to Maximize Customer Profitability

1
(Kumar, V.) (Thomas, Jacquelyn S.) (Reinartz, Werner)

Determinants of Customers' Responses to Customized Offers: Conceptual Framework and Research Prop…

1
(Simonson, Itamar)

Friends, Businesspeople, and Relationship Roles: A Conceptual Framework and a Research Agenda

1
(Heide, Jan B.) (Wathne, Kenneth H.)

Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relation…

1
(Gremler, Dwayne D.) (Hennig-Thurau, Thorsten) (Groth, Markus) (Paul, Michael)

Managing Knowledge in International Firms: What role does customer knowledge play in building cus…

1
(Isfandiarni (Pembimbing/Promotor)) (Anindya Keishia Amberlyn)

Hug your haters : how to embrace complaints and keep your customers

1
(Baer, Jay)

Customer Experience in the Age of AI

1
(Edelman, David C.) (Abraham, Mark)

The Relationship-based enterprise : powering business success through customer relationship manag…

1
(McKenzie, Ray)

How Chinese Retailers Are Reinventing the Customer Journey

1
(Yip, George S.) (Greeven, Mark J.) (Xin, Katherine)

Elevate Employees, Don’t Eliminate Them

1
(Buell, Ryan W.)

Strategic Six sigma : best practices from the executive suite

1
(Smith, Dick) (Blakeslee, Jerry) (Koonce, Richard)

The Big book of people skills games

1
(Scannell, Edward E.) (Rickenbacher, Colleen A.)

Selling After the Crisis

1
(Cespedes, Frank V.)

How to Shift from Selling Products to Selling Services

1
(Chung, Doug J.)

How Direct-to-Consumer Brands Can Continue to Grow

1
(Rangan, V. Kasturi) (Schlesinger, Leonard A.) (Corsten, Daniel) (Higgins, Matt)

Fighting Bias on the Front Lines

1
(Feldberg, Alexandra C) (Kim, Tami)

Net Promoter 3.0.

1
(Reichheld, Fred) (Darnell, Darci) (Burns, Maureen)

Drive Innovation with Better Decision-Making

1
(Hill, Linda A.) (Tedards, Emily) (Swan, Taran)

Analytics and dynamic customer strategy : big profits from big data

1
(Tanner, John F.)

The Power of understanding people : the key to strengthening relationships, increasing sales, and…

1
(Mitchell, Dave)
Hal. Awal Sebelumnya 1 2 3 4 5 Berikutnya Hal. Akhir