Found 149 results for your keywords: subject="Customer relations"
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Understanding Service Convenience

1
(Grewal, Dhruv) (Berry, Leonard L.) (Seiders, Kathleen)

Building Brand Community

1
(McAlexander, James H.) (Schouten, John W.) (Koenig, Harold F.)

Dynamic Customer Relationship Management: Incorporating Future Considerations into the Service Re…

1
(Winer, Russell S.) (Lemon, Katherine N.) (White, Tiffany Barnett)

Implementing a Customer Orientation: Extension of Theory and Application

1
(Kennedy, Karen Norman) (Goolsby, Jerry R.) (Arnould, Eric J.)

Promoting Relationship Learning

1
(Selnes, Fred) (Sallis, James)

Consumer-Company Identification: A Framework for Understanding Consumers' Relationships with Comp…

1
(Bhattacharya, C.B.) (Sen, Sankar)

The Impact of Customer Relationship Characteristics on Profitable Lifetime Duration

1
(Kumar, V.) (Reinartz, Werner J.)

A Customer Lifetime Value Framework for Customer Selection and Resource Allocation Strategy

1
(Kumar, V.) (Venkatesan, Rajkumar)

Balancing Acquisition and Retention Resources to Maximize Customer Profitability

1
(Kumar, V.) (Thomas, Jacquelyn S.) (Reinartz, Werner)

Determinants of Customers' Responses to Customized Offers: Conceptual Framework and Research Prop…

1
(Simonson, Itamar)

Friends, Businesspeople, and Relationship Roles: A Conceptual Framework and a Research Agenda

1
(Heide, Jan B.) (Wathne, Kenneth H.)

Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relation…

1
(Gremler, Dwayne D.) (Hennig-Thurau, Thorsten) (Groth, Markus) (Paul, Michael)

Managing Knowledge in International Firms: What role does customer knowledge play in building cus…

1
(Isfandiarni (Pembimbing/Promotor)) (Anindya Keishia Amberlyn)

Hug your haters : how to embrace complaints and keep your customers

1
(Baer, Jay)

Customer Experience in the Age of AI

1
(Edelman, David C.) (Abraham, Mark)

The Relationship-based enterprise : powering business success through customer relationship manag…

1
(McKenzie, Ray)

How Chinese Retailers Are Reinventing the Customer Journey

1
(Yip, George S.) (Greeven, Mark J.) (Xin, Katherine)

Elevate Employees, Don’t Eliminate Them

1
(Buell, Ryan W.)

Strategic Six sigma : best practices from the executive suite

1
(Smith, Dick) (Blakeslee, Jerry) (Koonce, Richard)

The Big book of people skills games

1
(Scannell, Edward E.) (Rickenbacher, Colleen A.)
Hal. Awal Sebelumnya 1 2 3 4 5 Berikutnya Hal. Akhir