Found 95 results for your keywords: subject="Customer service"
Hal. Awal Sebelumnya 1 2 3 4 5 Hal. Akhir

Customer (in) justice and emotional labor: the role of perspective taking, anger, and emotional r…

1
(Rupp, Deborah E.) (McCance, A. Silke) (Spencer, Sharmin) (Sonntag, Karlheinz)

A Service-dominant logic for management education: it's time

1
(Bowen, David E.) (Ford, Robert C.)

How to sell services more profitably

1
(Reinartz, Werner) (Ulaga, Wolfgang)

The Four things a service business must get right

1
(Frei, Frances X.)

Optimal marketing strategies for a customer data intermedia

1
(Sudhir, K.) (Pancras, Joseph)

A Cultural models approach to service recovery

1
(Ringberg, Torsten) (Odekerken-Schroder, Gaby) (Christensen, Glenn L.)

Responsiveness to customers and competitors: the role of affective and cognitive organizational s…

1
(Homburg, Christian) (Grozdanovic, Marko) (Klarmann, Martin)

Rethinking customer solutions: from product bundles to relational processes

1
(Tuli, Kapil R.) (Kohli, Ajay K.) (Bharadwaj, Sundar G.)

Are All smiles created equal? how emotional contagion and emotional labor affect service relation…

1
(Hennig-Thurau, Thorsten) (Groth, Markus) (Paul, Michael) (Gremler,Gremler, Dwayne D.)

The Effect od stating expectations on customer satisfaction and shopping experience

1
(Simonson, Itamar) (Ofir, Chezy)

Service clues and customer assessment of the service experience: lessons from marketing

1
(Berry, Leonard L.) (Wall, Eileen A.) (Carbone, Lewis P.)

Internal benefits of service-worker customer orientation: job satisfaction, commitment, and organ…

1
(Mowen, John C.) (Brown, Tom J.) (Donavan, D. Todd)

Antecedents and consequences of the service climate in boundary-spanning self-managing service teams

1
(Jong, Ad de) (Ruyter, Ko de) (Lemmink, Jos)

Customer portfolio management: toward a dynamic theory of exchange relationships

1
(Johnson, Michael D.) (Selnes, Fred)

Service orientation of a retailer's business strategy: dimensions, antecedents, and performance o…

1
(Homburg, Christian) (Hoyer, Wayne D.)

Understanding service convenience

1
(Grewal, Dhruv) (Berry, Leonard L.) (Seiders, Kathleen)

Customer service yang baik landasan pencapaian customer satisfaction

1
(Assauri, Sofjan)

Conflicts in the work-family interface: links to job stress, customer service employee performanc…

1
(Netemeyer, Richard G.) (Maxham III, James G.) (Pullig, Chris)

Choosing among alternative service delivery modes: an investigation of customer trial of self-ser…

1
(Bitner, Mary Jo) (Brown, Stephen W.) (Meuter, Matthew L.) (Ostrom, Amy L.)

Total Customer Service. The Ultimate Weapon

1
(Davidow, William H) (Bro Uttal)
Hal. Awal Sebelumnya 1 2 3 4 5 Hal. Akhir