Found 68 results for your keywords: subject="Customer services"
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Supply chain management : strategy, planning, and operation 5th ed

2
(Chopra, Sunil) (Meindl, Peter)

Supply chain management : strategy, planning, and operation 6th ed

4
(Chopra, Sunil) (Meindl, Peter)

Etika customer service

2
(Kasmir)

IMC the next generation: five steps for delivering value and measuring returns using marketing co…

4
(Schultz, Don E.) (Heidi Schultz)

The Consequences of human resource stocks and flows: a longitudinal examination of unit service o…

1
(Ployhart, Robert E.) (Weekley, Jeff A.) (Ramsey, Jase)

The Four things a service business must get right

1
(Frei, Frances X.)

A Practical guide to combining products and services

1
(Berry, Leonard L.) (Shankar, Venkatesh) (Dotzel, Thomas)

A Service-dominant logic for management education: it's time

1
(Bowen, David E.) (Ford, Robert C.)

The Service profit chain: how leading companies link profit and growth to loyalty, satisfaction, …

1
(Heskett, James L.) (W. Earl Sasser)

The experience economy: work is theatre & every business a stage

1
(Gilmore, James H.) (Pine, B. Joseph)

How to sell services more profitably

1
(Reinartz, Werner) (Ulaga, Wolfgang)

Does complexity deter customer-focus

1
(Krishnan, M.S.) (Ethiraj, Sendil K.) (Ramasubbu, Narayan)

Total access : giving customers what they want in an Anytime, anywhere world

1
(McKenna, Regis)

The Effect od stating expectations on customer satisfaction and shopping experience

1
(Simonson, Itamar) (Ofir, Chezy)

Strengthening customer loyalty through intimacy and passion: roles of customer-firm affection and…

1
(Tse, David K.) (Chi Kin Yim) (Kimmy Wa Chan)

Are Women more loyal customers than men? gender differences in loyalty to firms and individual se…

1
(Bijmolt, Tammo H.A.) (Melnyk, Valentyna) (Osselaer, Stijn M.J. van)

Five rules for retailing in a recession

1
(Favaro, Ken) (Romberger, Tim) (Meer, David)

The innovator's dilemma: the revolutionary national bestseller that changed the way we do business

3
(Christensen, Clayton M.)

Optimal marketing strategies for a customer data intermedia

1
(Sudhir, K.) (Pancras, Joseph)

Discovering the soul of service: the nine drivers of sustainable business success

1
(Berry, Leonard L.)
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