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Analisis Pengaruh Brand Authenticity Terhadap Brand Loyalty Pada Brand Fashion Apparel di Generas…
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(Ira Iriyanty (Pembimbing/Promotor)) (Sri Rahayu Hijrah Hati (Penguji)) (Yeshika Alversia (Penguji)) (Febrina Jemimah T. Aritonang)
Does Customer Demotion Jeopardize Loyalty?
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(Hennig-Thurau, Thorsten) (Wagner, Tillman) (Rudolph, Thomas)
Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty?
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(Schmitt, Bernd H.) (Brakus, J. Josko) (Zarantonello, Lia)
Social Identity and the Service—Profit Chain
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(Homburg, Christian) (Hoyer, Wayne D.) (Wieseke, Jan)
Private-Label Use and Store Loyalty
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(Pauwels, Koen) (Ailawadi, Kusum L.) (Steenkamp, Jan-Benedict E.M.)
Critical Incidents and the Impact of Satisfaction on Customer Share
1
(Verhoef, Peter C.) (Doorn, Jenny van)
Delight by Design: The Role of Hedonic versus Utilitarian Benefits
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(Mahajan, Vijay) (Raghunathan, Rajagopal) (Chitturi, Ravindra)
The Impact of Consumer Perceived CSR on Brand Loyalty in the Green Cosmetics and Beauty Industry:…
1
(Sri Rahayu Hijrah Hati (Pembimbing/Promotor)) (Ira Iriyanty (Penguji)) (Sri Daryanti (Penguji)) (Mochamad Ahmad)
The Long-Term Impact of Loyalty Programs on Consumer Purchase Behavior and Loyalty
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(Liu, Yuping)
A Longitudinal Examination of Net Promoter and Firm Revenue Growth
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(Keiningham, Timothy L.) (Aksoy, Lerzan) (Cooli, Bruce) (Andreassen, Tor Wallin)
A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderatin…
2
(Keiningham, Timothy L.) (Cooil, Bruce) (Aksoy, Lerzan) (Hsu, Michael)
Analisis Pengaruh Social Media Marketing Activities terhadap Perceived Value, Online Brand Engage…
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(Karto Adiwijaya (Pembimbing/Promotor)) (Riffely Dewi Astuti (Penguji)) (Adrian Achyar (Penguji)) (Angela Sunjaya)
Whence Consumer Loyalty?
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(Oliver, Richard L.)
Does more money buy more happiness on the job?
1
(Wyld, David C.)
the Apple store effect: does organizational identification trickle down to customers?
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(Coget, Jean-Francois)
Peranan Influencer Produk Kosmetik Lokal dalam Memengaruhi Repurchase Intention: Studi pada Beaut…
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(Hapsari Setyowardhani (Pembimbing/Promotor)) (Sumiyarto (Penguji)) (Sri Rahayu Hijrah Hati (Penguji)) (Catherine Shanda Riviana)
Consumer Trust, Value, and Loyalty in Relational Exchanges
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(Singh, Jagdip) (Sirdeshmukh, Deepak) (Sabol, Barry)
Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Cu…
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(Verhoef, Peter C.)
Adaptasi Unified Theory of Acceptance and Use of Technology 3 dan Theory of Reasoned Action dalam…
1
(Fandis Ekyawan (Pembimbing/Promotor)) (Sri Daryanti (Penguji)) (Rambat Lupiyoadi (Penguji)) (Karin Vacirajani)
Consumer-Company Identification: A Framework for Understanding Consumers' Relationships with Comp…
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(Bhattacharya, C.B.) (Sen, Sankar)
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