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Dynamic Customer Relationship Management: Incorporating Future Considerations into the Service Re…
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(Winer, Russell S.) (Lemon, Katherine N.) (White, Tiffany Barnett)
Teaching Old Brands New Tricks: Retro Branding and the Revival of Brand Meaning
1
(Brown, Stephen) (Kozinets, Robert V.) (Sherry, John F.)
Actualizing Innovation Effort: The Impact of Market Knowledge Diffusion in a Dynamic System of Co…
1
(Marinova, Detelina)
"Listening in" to Find and Explore New Combinations of Customer Needs
1
(Urban, Glen L.) (Hauser, John R.)
Understanding Firms' Customer Satisfaction Information Usage
1
(Morgan, Neil A.) (Anderson, Eugene W) (Mittal, Vikas)
How Country Characteristics Affect the Perceived Value of Web Sites
1
(Geyskens, Inge) (Steenkamp, Jan) (Benedict E. M.)
Dual Distribution and Intangible Firm Value: Franchising in Restaurant Chains
1
(Srinivasan, Raji)
Human Brands: Investigating Antecedents to Consumers' Strong Attachments to Celebrities
1
(Thomson, Matthew)
Friends, Businesspeople, and Relationship Roles: A Conceptual Framework and a Research Agenda
1
(Heide, Jan B.) (Wathne, Kenneth H.)
Word of Mouth for Movies: Its Dynamics and Impact on Box Office Revenue
1
(Liu, Yong)
Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relation…
1
(Gremler, Dwayne D.) (Hennig) (Thurau, Thorsten) (Groth, Markus) (Paul, Michael)
The Role of Cognition and Affect in the Formation of Customer Satisfaction: A Dynamic Perspective
1
(Homburg, Christian) (Koschate, Nicole) (Hoyer, Wayne D.)
Valuing the Real Option of Abandoning Unprofitable Customers When Calculating Customer Lifetime V…
1
(Haenlein, Michael) (Kaplan, Andreas M.) (Schoder, Detlef)
Consumer market dresearch handbook
1
(Worcester, Robert M.) (Downham, John)
As Time goes by: do cold feet follow warm intentions for really new versus incrementally new prod…
1
(Lynch, John G.) (Alexander, David L.) (Wang, Qing)
Vigilant against manipulation: the effect of regulatory focus on the use of persuasion knowledge
1
(Zhu, Rui) (Kirmani, Amna)
The Sure thing that flopped
1
(Zaltman, Gerald) (Zaltman, Lindsay)
Market research in the internet age: leveraging the internet for market measurement and consumer …
1
(Monster, Robert W.)
Winners and losers in a major price war
1
(Heerde, Harald J. Van) (Pauwels, Koen) (Gijsbrechts, Els)
To Innovate or imitate? entry strategy and the role of market research
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(Ofek, Elie) (Turut, Ozge)
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