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Customer strategy: observations from the trenches
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(Rogers, Martha)
Making customer relationhip management work: the measurement and profitable management of custome…
1
(Ryals, Lynette)
Reducing adverse selection through customer relationship management
1
(Gruca, Thomas S.) (Cao, Yong)
The Effect of customer satisfaction, relationship commitment dimensions, and triggers on customer…
1
(Gustafsson, Anders) (Johnson, Michael D.) (Ross, Inger)
Why do customer relationship management applications affect customer satisfaction?
1
(Mithas, Sunil) (Krishnan, M.S.) (Fornell, Claes)
Strategic firm commitments and rewards for customer relationship management in online retailing
1
(Moorman, Christine) (Srinivasan, Raji)
The Role of relational information processes and technology use in customer relationship management
1
(Sharma, Subhash) (Jaychandran, Satish) (Kaufman, Peter) (Raman, Pushkala)
A Strategic framework for customer relationship management
1
(Payne, Adrian) (Frow, Pennie)
Recapturing lost customers
1
(Blattberg, Robert C.) (Thomas, Jacquelyn S.) (Fox, Edward J.)
Analisis pengaruh organizational culture, corporate entrepreneurship, dan implementasi customer r…
1
(Pramudita, Rediani) (Sari Wahyuni, S.I.P., M.Sc., Ph.D (Penguji)) (Ratih Dyah Kusumastuti, M.T., Ph.D (Pembimbing/Promotor)) (Dr. Elok Savitri Pusparini, S.E., M.M. (Penguji))
Evaluasi Strategi Customer Relationship Management oleh PT Bank IAN (Laporan Magang)
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(Dr. Fitriany S.E., M.Ak. (Pembimbing/Promotor)) (Christie, Gabrielle Angela)
Inisiasi Pertumbuhan Usaha Melalui Strategi Akuisisi Pelanggan Berbasis Digital Marketing Dan Pem…
1
(Ahdia Amini (Pembimbing/Promotor)) (Irfan, Muhammad)
Analisis kesiapan penerapan CRM untuk mencapai loyalitas pada pembeli institusi : (studi kasus pa…
1
(Mohammad Hamsal (Pembimbing/Promotor)) (Rizki Fitriah)
Analisis probabilitas lapse polis asuransi jiwa dengan memanfaatkan data customer reklationship m…
1
(Asep Suwondo (Pembimbing/Promotor)) (Chandrawati, Triastuti)
Customer Relationship Management : Kenali dulu, baru ambil untung
1
(Loekito, Gunawan)
Profitability managing customer relationship
1
(Anita, Meity)
Inovasi CRM : Bila pemanja pelanggan mengubah kiat
1
(Hatanto, Achmad Adhito)
Employee Relationship Management : Kini pusatnya pada manusia
1
(Ihsan, Muhamad)
Pengaruh Infrastruktur Teknologi Customer Ralationship Management Terhadap Peningkatan Laba Den…
1
(Sitorus, Tivia Venica Tami) (Machmudin Eka Prasetya, SE., Ak., M.Ak., CA (Pembimbing/Promotor))
Kuncinya pahami karakteristik pasar B2B
1
(Wicaksono) (Tony Burhanudin)
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