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Pengaruh appraisal emotion, ersvice quality, perceived value, customer satisfaction terhadap repa…
1
(Elevita Yuliati (Pembimbing/Promotor)) (Rizky Satrio Nugroho)
Services marketing : integrating customer focus across the firm
5
(Zeithaml, Valarie A.) (Bitner, Mary Jo) (Gremler, Dwayne D.)
Analisis pengaruh celebrity involvement dan desnation perception ( Affective image, cognitive ima…
1
(Yanthi Andhita) (Dwi Widiartri (Pembimbing/Promotor))
Analisis hubungan destination image, tourist satifaction dan destination loyalty Studi kasus : Ta…
1
(Muhammad Imam Luthfi) (HapsariSetyowardhani (Pembimbing/Promotor))
Services marketing : people, technology, strategy / Jochen Wirtz, Christopher Lovelock
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(Lovelock, Christopher) (Wirtz, Jochen)
Analisis pengaruh destination image dan tourist's satisfaction terhadap sedtination loyalty Studi…
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(Hapsari Setyowardhani (Pembimbing/Promotor)) (Arifin S.S.K.)
Pola pemasaran jasa biro perjalanan wisata dalam memasarkan pariwisata Islam : studi kasus Biro P…
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(Hapsari Setyo Wardhani (Pembimbing/Promotor)) (Levena Kartika Putri)
Service marketing people, technology, strategy Christopher Lovelock [and] Jochen Wirtz
0
(Lovelock, Christopher) (Wirtz, Jochen)
Service marketing people, technology, strategy Christopher Lovelock [and] Jochen Wirtz
3
(Lovelock, Christopher) (Wirtz, Jochen)
Hubungan faktor-faktor (core service quality, periperal service quality, perceived value for tim…
1
(Hapsari Setyo Wardhani (Pembimbing/Promotor)) (Lydia Devi Nursanthi)
Service marketing people, technology, strategy Christopher Lovelock
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(Lovelock, Christopher)
Principles of service marketing Adrian Palmer
5
(Palmer, Adrian)
Strategi meningkatkan jumlah pengunjung atraksi wisata budaya perkampungan budaya Betawi : implem…
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(Fitri Utami Ningrum) (Aswin Dewanto Hadi Sumarto (Pembimbing/Promotor))
Services marketing integrating customer focus across the firm Valarie A. Zeithaml, Mary Jo Bitner
0
(Zeithaml, Valarie A.) (Bitner, Mary Jo)
Analisis pengaruh servicescape terhadap niatan loyalitas pelanggan : studi kasus restoran Sushi Tei
1
(Arga Hananto (Pembimbing/Promotor)) (Ahmad Irfan Rinaldi)
Services marketing Christopher H. Lovelock
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(Lovelock, Christopher H.)
Evaluasi jasa perayaan ulang tahun PT XYZ pada tahapan service encounter
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(Rambat Lupiyoadi (Pembimbing/Promotor)) (Abu Chasan)
Evaluasi jasa perayaan ulang tahun PT XYZ pada tahapan service encounter
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(Rambat Lupiyoadi (Pembimbing/Promotor)) (Abu Chasan)
Evaluasi jasa perayaan ulang tahun PT XYZ pada tahapan service encounter
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(Rambat Lupiyoadi (Pembimbing/Promotor)) (Abu Chasan)
Evaluasi jasa perayaan ulang tahun PT XYZ pada tahapan service encounter
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(Rambat Lupiyoadi (Pembimbing/Promotor)) (Abu Chasan)
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