Found 1195 results for your keywords: subject="SFA"
Hal. Awal Sebelumnya 26 27 28 29 30 Berikutnya Hal. Akhir

Service with a smile and encounter satisfaction: emotional contagion and appraisal mechanisms

1
(Barger, Patricia B.) (Grandey, Alicia A.)

The impact of cognitive intertia on postconsumption evaluation processes

1
(Mattila, Anna S.)

The effect of management commitment to service quality on employees' affective and performance ou…

1
(Babakus, Emin) (Yavas, Ugur) (Karatepe, Osman M.) (Avci, Turgay)

On the trait atecedents and outcomes of service worker job resourcefulness: a hierarchical model …

1
(Mowen, John C.) (Brown, Tom J.) (Licata, Jane W.) (Harris, Eric G.)

An empirical test of trust-building processes and outcomes in sales manager-salesperson relations…

1
(Bellenger, Danny N.) (Brashear, Thomas G.) (Boles, James S.) (Brooks, Charles M.)

Factors influencing the likelihood of customer defection: the role of consumer knowledge

1
(Srivastava, Rajendra K.) (Capraro, Anthony J.) (Broniarczyk, Susan)

Service failure and recovery: the impact of relationship factors on customer satisfaction

1
(Ganesan, Shankar) (Hess, Ronald L.) (Klein, Noreen M.)

Consumer switching costs: a typology, antecedents, and consequences

1
(Mahajan, Vijay) (Burnham, Thomas A.) (Frels, Judy K.)

Investigating industry context effects in consumer-firm relationships: preliminary results from a…

1
(Singh, Jagdip) (Nijssen, Edwin)

Customer service yang baik landasan pencapaian customer satisfaction

1
(Assauri, Sofjan)

The Effect of customer satisfaction, relationship commitment dimensions, and triggers on customer…

1
(Gustafsson, Anders) (Johnson, Michael D.) (Ross, Inger)

A Direct approach to predicting discretized response intarget marketing

1
(Gupta, Sachin) (Bodapati, Anand)

Keeping the customer satisfied: a guide to field service

1
(Eastman Kodak Co.)

The Service profit chain: how leading companies link profit and growth to loyalty, satisfaction, …

1
(Heskett, James L.) (W. Earl Sasser)

My job, my self : work and the creation of the modern individual

1
(Gini, Al)

Total access : giving customers what they want in an Anytime, anywhere world

1
(McKenna, Regis)

Measuring customer satisfaction: development and use of questionnaires

1
(Hayes, Bob E.)

Pengaruh generic dan islamic attributes terhadap kepuasan wisatawan serta konsekuensinya pada par…

1
(Fajriyati, Ilisa) (Dr. Ignatius Heruwasto (Penguji)) (Dr. Rizal Edy halim (Penguji)) (Dr. T. Ezni Balqiah (Penguji)) (Prof. Dr. Adi Zakaria Afiff (Pembimbing/Promotor)) (Prof. Firmanzah, S.E., M.M., M.Phil., Ph.D (Penguji)) (Gita Gayatri, Ph.D (CoPromotor)) (Sri Rahayu Hijrah Hati, Ph.D (CoPromotor)) (Dr. Asnan Furinto (Penguji))

Pengaruh values orientation terhadap green functional benefit, green monetary cost, green satisfa…

1
(Dr. Ignatius Heruwasto (CoPromotor)) (Gita Gayatri, Ph.D (Penguji)) (Sri Rahayu Hijrah Hati, Ph.D (Penguji)) (Dr. M. Gunawan Aliff (Penguji)) (Prof. Dr. Adi Zakaria Afiff (Penguji)) (Prof. Prijono Tjiptoherijanto, Ph.D (Pembimbing/Promotor)) (Prof. I.G.N. Agung, Ph.D (Penguji)) (Imaningsih, Erna Sofriana) (Daniel Tumpal H. Aruan, Ph.D (CoPromotor))

Efek perceived quality of performance dari peripheral conference service terhadap loyalitas peser…

1
(Dr. Nurdin Sobari (Penguji)) (Dr. M. Gunawan Aliff (Penguji)) (Dr. T. Ezni Balqiah (CoPromotor)) (Prof. Dr. Sofjan Assauri S.E., MBA (Pembimbing/Promotor)) (Dr. Rizal Edy Salim (Penguji)) (Harryadin Mahardika, Ph.D (Penguji)) (Rudatin, Christina Lipuring Tyas) (Prof. Dr. Adi Zakaria Afiff (CoPromotor))
Hal. Awal Sebelumnya 26 27 28 29 30 Berikutnya Hal. Akhir