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Evolving to a new dominant logic for marketing
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(Lusch, Robert F.) (Vargo, Stephen L.)
Listening In" to find and explore new combinations of customer needs
1
(Urban, Glen L.) (Hauser, John R.)
Antecedents and consequences of the service climate in boundary-spanning self-managing service teams
1
(Jong, Ad de) (Ruyter, Ko de) (Lemmink, Jos)
Customer portfolio management: toward a dynamic theory of exchange relationships
1
(Johnson, Michael D.) (Selnes, Fred)
What to convey in antismoking advertisements for adolescents: the use of protection motivation th…
1
(Pechmann, Cornelia) (Zhao, Guangzhi) (Goldberg, Marvin E.) (Reibling, Ellen Thomas)
Service orientation of a retailer's business strategy: dimensions, antecedents, and performance o…
1
(Homburg, Christian) (Hoyer, Wayne D.)
A longitudinal study of complaining customers' evaluations of multiple service failures and recov…
1
(Netemeyer, Richard G.) (Maxham, James G.)
Understanding service convenience
1
(Grewal, Dhruv) (Berry, Leonard L.) (Seiders, Kathleen)
Customer service yang baik landasan pencapaian customer satisfaction
1
(Assauri, Sofjan)
Bagaimana membangun kualitas layanan online?
1
(Dwiridotjahjono, Jojok)
Analisis tuntunan pelanggan, kinerja bauran pemasaran jasa, nilai pelanggan dan penggunaan dan pe…
1
(Rukmana, Riza A.N.)
Household finance
1
(Campbell, John Y.)
Organizational Learning and strategic renewal
1
(Crossan, Mary M.) (Berdrow, Iris)
Liability of foreignness in global competition? financial service affiliates in the city of Lond
1
(Nachum, Lilach)
Sorting things out: valuation of new firms in uncertain markets
1
(Sanders, Wm. Gerard) (Boivie, Steven)
Strategic positioning, human capital, and performance in service organizations: a customer intera…
1
(Skaggs, Bruce C.) (Youndt, Mark)
Benefiting from network position: firm capabilities, structural holes, and performance
1
(Bell, Geoffrey G.) (Zaheer, Akbar)
Market calue effects of acquisitions involving internet firms: a resources-based analysis
1
(Hitt, Michael A.) (Semadeni, Matthew) (Uhlenbruck, Klaus)
Conflicts in the work-family interface: links to job stress, customer service employee performanc…
1
(Netemeyer, Richard G.) (Maxham III, James G.) (Pullig, Chris)
Choosing among alternative service delivery modes: an investigation of customer trial of self-ser…
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(Bitner, Mary Jo) (Brown, Stephen W.) (Meuter, Matthew L.) (Ostrom, Amy L.)
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CELEB FEB UI
PSB lt.1 - B. Penunjang
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PSB lt.1 - R. Prof. Sumitro Djojohadikusumo
PSB lt.2 - Karya Akhir
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