Pusat Sumber Belajar FEB UI
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Corporate Social Responsibility, Customer Satisfaction, and Market Value
1
(Luo, Xueming) (Bhattacharya, C. B.)
Creating competitive advantages through new value creation: a reverse logistics perspective
1
(Luo, Yadong) (Jayaraman. Vaidyanathan)
Friends, Businesspeople, and Relationship Roles: A Conceptual Framework and a Research Agenda
1
(Heide, Jan B.) (Wathne, Kenneth H.)
Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relation…
1
(Gremler, Dwayne D.) (Hennig-Thurau, Thorsten) (Groth, Markus) (Paul, Michael)
Minority entrepreneurs: more likely to try, but less likely to succeed?
1
(Sullivan, Diane M.)
The Role of Cognition and Affect in the Formation of Customer Satisfaction: A Dynamic Perspective
1
(Homburg, Christian) (Koschate, Nicole) (Hoyer, Wayne D.)
Valuing the Real Option of Abandoning Unprofitable Customers When Calculating Customer Lifetime V…
1
(Haenlein, Michael) (Kaplan, Andreas M.) (Schoder, Detlef)
The Evolution of Loyalty Intentions
1
(Johnson, Michael D.) (Herrmann, Andreas) (Huber, Frank)
Consumer Contamination: How Consumers React to Products Touched by Others
1
(Morales, Andrea C.) (Dahl, Darren W.) (Argo, Jennifer J.)
Cross-Functional "Coopetition": The Simultaneous Role of Cooperation and Competition within Firms
1
(Luo, Xueming) (Slotegraaf, Rebecca J.) (Pan, Xing)
Value-Based Differentiation in Business Relationships: Gaining and Sustaining Key Supplier Status
1
(Ulaga, Wolfgang) (Soberman, David)
When Should a Retailer Create an Exciting Store Environment?
1
(Weitz, Barton A.) (Kaltcheva, Velitchka D.)
Customer Satisfaction and Stock Prices: High Returns, Low Risk
1
(Mithas, Sunil) (Fornell, Claes) (Krishnan, M. S.) (Morgeson, Forrest V., III.)
Perkembangan pemikiran ekonomi
2
(Deliarnov)
Tapping the subjective values present in negotiations: face, feelings, and friendships
1
(Muir, Clive)
Leading virtual teams
1
(Majchrzak, Ann) (Malhotra, Arvind) (Rosen, Benson)
Interlocking Directorates and Competition in Banking
1
(Schivardi, Fabiano) (Barone, Guglielmo) (Sette, Enrico)
Hard day's work: a boon for performance but a bane for satisfaction?
1
(McFarlin, Dean B.)
The Pipeline to the top: women and men in the top executive ranks of U.S. corporations
1
(Helfat, Constance) (Harris, Dawn) (Wolfson, Paul J.)
Dispelling some myths about offshoring
1
(Harrison, Ann E.) (McMillan, Margaret S.)
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Cases Harvard
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CELEB FEB UI
PSB lt.1 - B. Penunjang
PSB lt.1 - B. Wajib
PSB lt.1 - Pusat Data Ekonomi & Bisnis
PSB lt.1 - R. Prof. Sumitro Djojohadikusumo
PSB lt.2 - Karya Akhir
PSB lt.dasar - Pascasarjana
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