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Hal. Awal
Sebelumnya
31
32
33
34
35
Hal. Akhir
Total Customer Service. The Ultimate Weapon
1
(Davidow, William H) (Bro Uttal)
Keeping the customer satisfied: a guide to field service
1
(Eastman Kodak Co.)
Customer relationship management : perspectives from the marketplace
2
(Knox, Simon)
The Relationship - based enterprise : Powering business success through customer relationship man…
3
(McKenzie, Ray)
The Prime solution close the value gap, increase margins, and win the complex sale
1
(Thull, Jeff)
The Service profit chain: how leading companies link profit and growth to loyalty, satisfaction, …
1
(Heskett, James L.) (W. Earl Sasser)
Kellog on branding: the marketing faculty of the kellog school of management
1
(Alice M. Tybout) (Tim Calkins)
Discovering the soul of service: the nine drivers of sustainable business success
1
(Berry, Leonard L.)
Legendary brands: unleashing the power of story telling to create a winning marketing strategy
1
(Vincent, Laurence)
The innovator's dilemma: the revolutionary national bestseller that changed the way we do business
3
(Christensen, Clayton M.)
The relational enterprise: moving beyond CRM to maximize all your business relationships
1
(Cooper, Kenneth Carlton)
The Ultimate CRM handbook: strategies and concepts for Building enduring customer loyalty and pro…
5
(John G. Freeland)
Command performance - the art of delivering quality sercive
1
(Martin, John E.)
Customer-centric product definition: the key to great product development
1
(Mello, Sheila)
Total access : giving customers what they want in an Anytime, anywhere world
1
(McKenna, Regis)
The brave new service strategy : aligning customer relationships, market strategies, and business…
1
(Gutek, Barbara A.) (Welsh, Theresa M.)
Attracting perfect customers: the Power of Strategic synchronicity
1
(Hall, Stacey) (Brogniez, Jan)
Quick response: managing the supply chain to meet customers demand
1
(Lowson, Bob [et al.]) (unter, Alan) (King, Russell)
The experience economy: work is theatre & every business a stage
1
(Gilmore, James H.) (Pine, B. Joseph)
The eternal e-commerce: how emotionally intelligent interfaces can create long-lasting customer r…
1
(Bergeron, Bryan P.)
Hal. Awal
Sebelumnya
31
32
33
34
35
Hal. Akhir
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ADB Repository
Artikel Jurnal
B. Penunjang
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Cases Harvard
Data Ekonomi & Bisnis
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Video
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CELEB FEB UI
PSB lt.1 - B. Penunjang
PSB lt.1 - B. Wajib
PSB lt.1 - Pusat Data Ekonomi & Bisnis
PSB lt.1 - R. Prof. Sumitro Djojohadikusumo
PSB lt.2 - Karya Akhir
PSB lt.dasar - Pascasarjana
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