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Analisis tuntunan pelanggan, kinerja bauran pemasaran jasa, nilai pelanggan dan penggunaan dan pe…
1
(Rukmana, Riza A.N.)
Household finance
1
(Campbell, John Y.)
Organizational Learning and strategic renewal
1
(Crossan, Mary M.) (Berdrow, Iris)
Liability of foreignness in global competition? financial service affiliates in the city of Lond
1
(Nachum, Lilach)
Sorting things out: valuation of new firms in uncertain markets
1
(Sanders, Wm. Gerard) (Boivie, Steven)
Strategic positioning, human capital, and performance in service organizations: a customer intera…
1
(Skaggs, Bruce C.) (Youndt, Mark)
Benefiting from network position: firm capabilities, structural holes, and performance
1
(Bell, Geoffrey G.) (Zaheer, Akbar)
Market calue effects of acquisitions involving internet firms: a resources-based analysis
1
(Hitt, Michael A.) (Semadeni, Matthew) (Uhlenbruck, Klaus)
Conflicts in the work-family interface: links to job stress, customer service employee performanc…
1
(Netemeyer, Richard G.) (Maxham III, James G.) (Pullig, Chris)
Choosing among alternative service delivery modes: an investigation of customer trial of self-ser…
1
(Bitner, Mary Jo) (Brown, Stephen W.) (Meuter, Matthew L.) (Ostrom, Amy L.)
Reducing adverse selection through customer relationship management
1
(Gruca, Thomas S.) (Cao, Yong)
Corporate associations and consumer product responses: the moderating role of corporate brand dom…
1
(Berens, Guido) (Van Riel, Cees B.M.) (Van Bruggen, Gerrit H.)
Pengukuran afeksi dan kepuasan pelanggan: kasus penumpang PT. Pelita Air Service
1
(Balqiah, Tengku Ezni)
Cross-selling sequentially ordered products: an application to consumer banking services
1
(Li, Shibo) (Sun, Baohong) (Wilcox, Ronald T.)
Investment bank reputation and the price and quality of underwriting services
1
(Fang, Hua Lily)
Total Customer Service. The Ultimate Weapon
1
(Davidow, William H) (Bro Uttal)
Managing in the service economy
1
(Heskett, James L.)
Managing the service economy:prospects and problems.
1
(Inman, Robert P.)
Managing in the service economy
1
(Heskett, James L.)
Innovation through technical and scientific information goverment and industry cooperation
1
(Steven Ballard)
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CELEB FEB UI
PSB lt.1 - B. Penunjang
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PSB lt.1 - Pusat Data Ekonomi & Bisnis
PSB lt.1 - R. Prof. Sumitro Djojohadikusumo
PSB lt.2 - Karya Akhir
PSB lt.dasar - Pascasarjana
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