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Hal. Awal
Sebelumnya
31
32
33
34
35
Hal. Akhir
The relational enterprise: moving beyond CRM to maximize all your business relationships
1
(Cooper, Kenneth Carlton)
The Ultimate CRM handbook: strategies and concepts for Building enduring customer loyalty and pro…
5
(John G. Freeland)
Command performance - the art of delivering quality sercive
1
(Martin, John E.)
Customer-centric product definition: the key to great product development
1
(Mello, Sheila)
Total access : giving customers what they want in an Anytime, anywhere world
1
(McKenna, Regis)
The brave new service strategy : aligning customer relationships, market strategies, and business…
1
(Gutek, Barbara A.) (Welsh, Theresa M.)
Attracting perfect customers: the Power of Strategic synchronicity
1
(Hall, Stacey) (Brogniez, Jan)
Quick response: managing the supply chain to meet customers demand
1
(Lowson, Bob [et al.]) (unter, Alan) (King, Russell)
The experience economy: work is theatre & every business a stage
1
(Gilmore, James H.) (Pine, B. Joseph)
The eternal e-commerce: how emotionally intelligent interfaces can create long-lasting customer r…
1
(Bergeron, Bryan P.)
Simplicity marketing: end brand complexity, clutter, and confusion
1
(Cristol, Steven M.) (Sealey, Peter)
Customer-driven marketing: the ideal way to increase profits through marketing, sales and service…
1
(Frazer-Robinson, John)
Loyalty.com: customer relationship management in the new era of Internet marketing
1
(Newell, Frederick)
Measuring customer satisfaction: development and use of questionnaires
1
(Hayes, Bob E.)
Pengaruh generic dan islamic attributes terhadap kepuasan wisatawan serta konsekuensinya pada par…
1
(Fajriyati, Ilisa) (Dr. Ignatius Heruwasto (Penguji)) (Dr. Rizal Edy halim (Penguji)) (Dr. T. Ezni Balqiah (Penguji)) (Prof. Dr. Adi Zakaria Afiff (Pembimbing/Promotor)) (Prof. Firmanzah, S.E., M.M., M.Phil., Ph.D (Penguji)) (Gita Gayatri, Ph.D (CoPromotor)) (Sri Rahayu Hijrah Hati, Ph.D (CoPromotor)) (Dr. Asnan Furinto (Penguji))
Perceived justice, post recovery satisfaction pelanggan online serta pengaruhnya terhadap behavio…
1
(Kussusanti) (Dr. Ignatius Heruwasto (Penguji)) (Dr. Tengku Ezni Balqiah (Penguji)) (Sari Wahyuni S.I.P., M.Sc., Ph.D. (Penguji)) (Sri Rahayu Hijrah Hati, Ph.D (Penguji)) (Prof. Prijono Tjiptoherijanto, Ph.D (Pembimbing/Promotor)) (Dr. Rizal Edy Halim (CoPromotor)) (Dr. Asnan Furinto (CoPromotor)) (Arnold Japutra, Ph.D (Penguji))
Efek tingkat partisipasi pelanggan dan atribusi kegagalan layanan terhadap kepuasan pelanggan dal…
1
(Istijanto) (Dr. Ignatius Heruwasto (Penguji)) (Dr. Rizal E. Halim (Penguji)) (Dr. Nurdin Sobari S.E., M.M (Penguji)) (Dr. Adi Zakaria Afiff MBA (Pembimbing/Promotor)) (Prof. Prijono Tjiptoherijanto S.E., M.A., Ph.D (Penguji)) (Prof. Agus W. Soehadi, Ph.D. (Penguji)) (Dr. Ir. T. Ezni Balqiah M.E (CoPromotor))
Fasilitas partisipasi provider sebagai pembentuk loyalitas pelanggan, dengan mediasi kualitas rel…
1
(Dr. Ignatius Heruwasto (Penguji)) (Syah, Tantri Yanuar Rahmat) (Dr. Rizal E. Halim (Penguji)) (Dr. Nurdin Sobari S.E., M.M (Penguji)) (Dr. Adi Zakaria Afiff MBA (Pembimbing/Promotor)) (Dr. Ir. T. Ezni Balqiah M.E (CoPromotor)) (Prof. Dr. Sofjan Assauri S.E., MBA (Penguji)) (Dr. Indrianty Sudirman S.E., M.Si. (Penguji))
Dampak dari kesesuaian antara strategi portofolio merek dan budaya terhadap kinerja perusahaan pa…
1
(Siboro, Guntur S.) (Dr. M Gunawan Alif (Penguji)) (Dr. Rizal E. Halim (Penguji)) (Dr. Nurdin Sobari S.E., M.M (Penguji)) (Dr. Adi Zakaria Afiff MBA (Pembimbing/Promotor)) (Dr. Ir. T. Ezni Balqiah M.E (CoPromotor)) (Prof. Dr. Sofjan Assauri S.E., MBA (Penguji)) (Harryadin Mahardika (Penguji))
Peran konten buatan pemasar terhadap niat mengunjungi museum (studi kasus sosial media museum nas…
1
(Dr. Ignatius Heruwasto (Pembimbing/Promotor)) (Dr. Rifelly Dewi Astuti, S.E., M.M (Penguji)) (Daniel Tumpal H. Aruan, M.S.M., Ph.D (Penguji)) (Trisno, Hafizah)
Hal. Awal
Sebelumnya
31
32
33
34
35
Hal. Akhir
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ADB Repository
Artikel Jurnal
B. Penunjang
B. Wajib
Cases Harvard
Data Ekonomi & Bisnis
Disertasi
eBook
Laporan Penelitian
Majalah
Non Buku
Open Source
Skripsi
Tesis
Video
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CELEB FEB UI
PSB lt.1 - B. Penunjang
PSB lt.1 - B. Wajib
PSB lt.1 - Pusat Data Ekonomi & Bisnis
PSB lt.1 - R. Prof. Sumitro Djojohadikusumo
PSB lt.2 - Karya Akhir
PSB lt.dasar - Pascasarjana
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