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Reducing adverse selection through customer relationship management
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(Gruca, Thomas S.) (Cao, Yong)
Corporate associations and consumer product responses: the moderating role of corporate brand dom…
1
(Berens, Guido) (Van Riel, Cees B.M.) (Van Bruggen, Gerrit H.)
Pengukuran afeksi dan kepuasan pelanggan: kasus penumpang PT. Pelita Air Service
1
(Balqiah, Tengku Ezni)
Cross-selling sequentially ordered products: an application to consumer banking services
1
(Li, Shibo) (Sun, Baohong) (Wilcox, Ronald T.)
Investment bank reputation and the price and quality of underwriting services
1
(Fang, Hua Lily)
Total Customer Service. The Ultimate Weapon
1
(Davidow, William H) (Bro Uttal)
Managing in the service economy
1
(Heskett, James L.)
Managing the service economy:prospects and problems.
1
(Inman, Robert P.)
Managing in the service economy
1
(Heskett, James L.)
Innovation through technical and scientific information goverment and industry cooperation
1
(Steven Ballard)
Hospitality and travel marketing
1
(Morrison, Alastair M.)
Contemporary Financial Intermediation
1
(Greenbaum, Stuart I)
Globalization of Services : Some Implications for Theory and Practice
1
Managing government employees : How to motivate your people, deal with difficult issues, and achi…
1
(Liff, Stewart)
The Service profit chain: how leading companies link profit and growth to loyalty, satisfaction, …
1
(Heskett, James L.) (W. Earl Sasser)
Discovering the soul of service: the nine drivers of sustainable business success
1
(Berry, Leonard L.)
Discovering the soul of service, the nine drivers of sustainable business success
1
(Berry, Leonard L.)
The innovator's dilemma: the revolutionary national bestseller that changed the way we do business
3
(Christensen, Clayton M.)
Command performance - the art of delivering quality sercive
1
(Martin, John E.)
Total access : giving customers what they want in an Anytime, anywhere world
1
(McKenna, Regis)
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PSB lt.1 - B. Penunjang
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PSB lt.1 - R. Prof. Sumitro Djojohadikusumo
PSB lt.2 - Karya Akhir
PSB lt.dasar - Pascasarjana
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