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Hal. Awal
Sebelumnya
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Hal. Akhir
Hospitality and travel marketing
1
(Morrison, Alastair M.)
Contemporary Financial Intermediation
1
(Greenbaum, Stuart I)
Globalization of Services : Some Implications for Theory and Practice
1
Managing government employees : How to motivate your people, deal with difficult issues, and achi…
1
(Liff, Stewart)
The Service profit chain: how leading companies link profit and growth to loyalty, satisfaction, …
1
(Heskett, James L.) (W. Earl Sasser)
Discovering the soul of service: the nine drivers of sustainable business success
1
(Berry, Leonard L.)
Discovering the soul of service, the nine drivers of sustainable business success
1
(Berry, Leonard L.)
The innovator's dilemma: the revolutionary national bestseller that changed the way we do business
3
(Christensen, Clayton M.)
Command performance - the art of delivering quality sercive
1
(Martin, John E.)
Total access : giving customers what they want in an Anytime, anywhere world
1
(McKenna, Regis)
The brave new service strategy : aligning customer relationships, market strategies, and business…
1
(Gutek, Barbara A.) (Welsh, Theresa M.)
Measuring and managing operational risks in financial institutions: tools, techniques, and other …
1
(Marshall, Christopher Lee)
The experience economy: work is theatre & every business a stage
1
(Gilmore, James H.) (Pine, B. Joseph)
Pengaruh brand orientation dengan moderasi organization change readiness di dalam meningkatkan br…
1
(Dr. T. Ezni Balqiah (Penguji)) (Daniel Tumpal H. Aruan, Ph.D (Penguji)) (Sri Rahayu Hijrah Hati, Ph.D (Penguji)) (Prof. Dr. Adi Zakaria Afiff (Penguji)) (Dr. Rizal Edy Halim (CoPromotor)) (Dr. Asnan Furinto (Penguji)) (Tobing, Rudy) (Prof. Dr. Suroso Martowiredjo (Pembimbing/Promotor)) (Dr. M. Gunawan Alif (CoPromotor))
Peranan pengelolaan pengetahuan terhadap perubahan model bisnis dalam industri jasa teknis migas
1
(Dr. Ignatius Heruwasto (Penguji)) (Rofikoh Rokhim, Ph.D (Pembimbing/Promotor)) (Dr. Dwi Soetjipto (Penguji)) (Ruslan Prijadi, Ph.D (Penguji)) (Aryana Satrya, ph.D (Penguji)) (Supriadi Legino, Ph.D (Penguji)) (Hamdi, Edi) (Dr. Yanki Hartijasti, MBA, M.Si (CoPromotor)) (Dr. Siti Yasmina Zubaedah (CoPromotor))
Efek perceived quality of performance dari peripheral conference service terhadap loyalitas peser…
1
(Dr. Nurdin Sobari (Penguji)) (Dr. M. Gunawan Aliff (Penguji)) (Dr. T. Ezni Balqiah (CoPromotor)) (Prof. Dr. Sofjan Assauri S.E., MBA (Pembimbing/Promotor)) (Dr. Rizal Edy Salim (Penguji)) (Harryadin Mahardika, Ph.D (Penguji)) (Rudatin, Christina Lipuring Tyas) (Prof. Dr. Adi Zakaria Afiff (CoPromotor))
Pengaruh kualitas teknologi jasa layanan mandiri setelah terjadi kegagalan dan pemulihan kegagala…
1
(Kustiawan, Unggul) (Dr. Tengku Ezni Balqiah (Penguji)) (Dr. M. Gunawan Alif (Penguji)) (Gita Gayatri Ph.D. (Penguji)) (Prof. Dr. Adi Zakaria Afiff (Penguji)) (Prof. Prijono Tjiptoherijanto, Ph.D (Pembimbing/Promotor)) (Dr. Rizal Edy Halim (CoPromotor)) (Harryadin Mahardika, Ph.D (Penguji))
A Platform of value co-creation for marketing innovation in the small-medium enterprise community
1
(Widjojo, Handyanto) (Dr. Ignatius Heruwasto (Penguji)) (Avanti Fontana, Ph.D (Pembimbing/Promotor)) (Dr. Nurdin Sobari (Penguji)) (Dr. M. Gunawan Alif (Penguji)) (Daniel Tumpal H. Aruan, Ph.D (Penguji)) (Sri Rahayu Hijrah Hati, Ph.D (Penguji)) (Gita Gayatri, Ph.D (CoPromotor)) (Prof. Agus W. Soehadi, Ph.D (CoPromotor))
Perceived justice, post recovery satisfaction pelanggan online serta pengaruhnya terhadap behavio…
1
(Kussusanti) (Dr. Ignatius Heruwasto (Penguji)) (Dr. Tengku Ezni Balqiah (Penguji)) (Sari Wahyuni S.I.P., M.Sc., Ph.D. (Penguji)) (Sri Rahayu Hijrah Hati, Ph.D (Penguji)) (Prof. Prijono Tjiptoherijanto, Ph.D (Pembimbing/Promotor)) (Dr. Rizal Edy Halim (CoPromotor)) (Dr. Asnan Furinto (CoPromotor)) (Arnold Japutra, Ph.D (Penguji))
Hubungan karakteristik konsultan, pengelolaan pengetahuan, kompetensi dan kinerja tim proyek peng…
1
(Saharso) (Ruslan Prijadi, Ph.D (Penguji)) (Budi W. Soetjipto, DBA (Penguji)) (Sari Wahyuni, Ph.D (Penguji)) (Prof. Firmanzah S.E., M.M., Ph.D (Pembimbing/Promotor)) (Dr. Setyo Hari Wijanto (CoPromotor)) (Supriadi Legino, Ph.D (Penguji)) (Dr. Rizal Edy Salim (Penguji))
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