Found 755 results for your keywords: subject="Customer"
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A Consumer perspective on value creation

1
(Priem, Richard L.)

Choice goal attainment and decision and consumption satisfaction

1
(Lehmann, Donald R.) (Herrmann, Andreas) (Heitmann, Mark)

Modeling service alliances: an exploratory investigation of spillover effects in service partners…

1
(Bourdeau, Brian L.) (Cronin, J. Joseph) (Voorhees, Clay M.)

Customizing complex products: when should the vendor take control?

1
(Ghosh, Mrinal) (Stremersch, Stefan) (Dutta, Shantanu)

Fading optimism in products: temporal changes in expectations about performance

1
(Houston, Michael J.) (Monga, Ashwani)

Introduction to the marketing science institute special section on academic and practitioner coll…

1
(McAlister, Leigh)

The Effect od stating expectations on customer satisfaction and shopping experience

1
(Simonson, Itamar) (Ofir, Chezy)

Satisfaction strength and customer loyalty

1
(Grewal, Rajdeep) (Chandrashekaran, Murali) (Rotte, Kristin) (Tax, Stephen S.)

Service with a smile and encounter satisfaction: emotional contagion and appraisal mechanisms

1
(Barger, Patricia B.) (Grandey, Alicia A.)

Executive insights: building successful export business relationships: a behavioral perspective

1
(Katsikeas) (Leonidou, Leonidas C.) (S., Constantine) (Hadjimarcou, John)

The impact of cognitive intertia on postconsumption evaluation processes

1
(Mattila, Anna S.)

The effect of management commitment to service quality on employees' affective and performance ou…

1
(Babakus, Emin) (Yavas, Ugur) (Karatepe, Osman M.) (Avci, Turgay)

On the trait atecedents and outcomes of service worker job resourcefulness: a hierarchical model …

1
(Mowen, John C.) (Brown, Tom J.) (Licata, Jane W.) (Harris, Eric G.)

New product launch strategy for network effects products

1
(Lee, Yikuan) (O\'Connor, Gina Colarelli)

Factors influencing the likelihood of customer defection: the role of consumer knowledge

1
(Srivastava, Rajendra K.) (Capraro, Anthony J.) (Broniarczyk, Susan)

Service failure and recovery: the impact of relationship factors on customer satisfaction

1
(Ganesan, Shankar) (Hess, Ronald L.) (Klein, Noreen M.)

Consumer switching costs: a typology, antecedents, and consequences

1
(Mahajan, Vijay) (Burnham, Thomas A.) (Frels, Judy K.)

Investigating industry context effects in consumer-firm relationships: preliminary results from a…

1
(Singh, Jagdip) (Nijssen, Edwin)

Customer behavior analysis sebagai dasar penetapan strategi pemasaran

1
(Assauri, Sofjan)

Customer service yang baik landasan pencapaian customer satisfaction

1
(Assauri, Sofjan)
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