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Analisis Pengaruh Kualitas Layanan, Persepsi Nilai, dan Kepercayaan terhadap Kepuasan Pelanggan J…
1
(Rifelly Dewi Astuti (Pembimbing/Promotor)) (Tengku Ezni Balqiah (Penguji)) (Muhammad Wahyu Arianto) (Sri Rahayu Hijrah Hari (Penguji))
Intensi melakukan pembelian online kembali terhadap produk makanan segar di masa Pandemi Covid-19
1
(Nurdin Sobari (Pembimbing/Promotor)) (Daniel Tumpal Hamonangan Aruan (Penguji)) (Rifelly Dewi Astuti (Penguji)) (Fajrin Rimadhyani Firdaus)
Pengaruh service quality terhadap relationship quality dan customer loyalty pada layanan home ser…
1
(Tengku Ezni Balqiah (Pembimbing/Promotor)) (Sri Rahayu Hijrah Hati (Penguji)) (Ignatius Heruwasto (Penguji)) (Devita Sari)
Achieving quality in financial service organizations: how to identify and satisfy customer expect…
1
(Grasing, Robert E.) (Hessick, Michael H.)
Market busters: 40 strategic moves that drive exceptional business growth
2
(McGrath, Rita Gunter)
Why customers do What they Do : Who they are, why they buy, and how you can anticipate their ever…
3
(Cohen, Marshal)
Improving customer satisfaction, loyalty and profit: an integrated measurement and management system
1
(Jhnson, Michael D.)
Managing customers profitability
2
(Ryals, Lynette)
IMC the next generation: five steps for delivering value and measuring returns using marketing co…
4
(Schultz, Don E.) (Heidi Schultz)
Evaluasi Transformasi Model Bisnis Studi Kasus Pada Perusahaan Trading PT. S
1
(Lindawati Gani (Pembimbing/Promotor)) (Gede Harja Wasistha (Penguji)) (Edward Tanujaya (Penguji)) (Sondang Eka Rahmawati)
Factors Affecting Customer Intention to Continuously Use Mobile Online Food Delivery Services in …
1
(Elevita Yuliati (Pembimbing/Promotor)) (Ira Iriyanty (Penguji)) (Vityasi Nurul Iman Widyarso) (Arga Hananto (Penguji))
Pengaruh Service Quality, Customer Perceived Value, dan Trust pada Pengemudi Layanan Pesan-Antar …
1
(Ira Iriyanty (Pembimbing/Promotor)) (Rizal Edy Halim (Penguji)) (Fahri Dewanto) (Sri Daryanti (Penguji))
The Case of Enam Langit by Plataran: The Influence of Service Quality and Food Quality on Revisit…
1
(Daniel Tumpal Hamonangan Aruan (Pembimbing/Promotor)) (Narendra Abdiel Makes) (Imam Salehudin (Penguji)) (Agung Nugroho (Penguji))
The Significance of Flow Theory in e-Retailing Customer Satisfaction and Repurchase intention Dur…
1
(Arga Hananto (Pembimbing/Promotor)) (Ira Iriyanty (Penguji)) (Win Young Rhee) (Elevita Yuliati (Penguji))
The Consequences of human resource stocks and flows: a longitudinal examination of unit service o…
1
(Ployhart, Robert E.) (Weekley, Jeff A.) (Ramsey, Jase)
Service attribute boundary conditions of the service climate-customer satisfaction link
1
(Schneider, Benjamin) (Ehrhart, Mark G.) (Mayer, David M.)
Peran community engagement dan brand community types dalam membangun brand trust pada social medi…
1
(Daniel Tumpal Hamonangan Aruan, Ph.D. (Pembimbing/Promotor)) (Prastowo, Kurniadi) (Dr. Nurdin Sobari, S.E., M.M. (Penguji)) (Dr. Ir. T. Ezni Balqiah M.E (Penguji))
Customer Relationship Management: Pengembangan Memakai Konsep-konsep di Pemasaran
1
(Heruwasto, I)
The Four things a service business must get right
1
(Frei, Frances X.)
The Right way to manage unprofitable customers
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(Mittal, Vikas) (Murshed, Feisal) (Sarkees, Matthew)
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CELEB FEB UI
PSB lt.1 - B. Penunjang
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PSB lt.1 - Pusat Data Ekonomi & Bisnis
PSB lt.1 - R. Prof. Sumitro Djojohadikusumo
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