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Hal. Awal
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Hal. Akhir
Reassessing the fundamentals and beyond: Ronald Coase, the transaction cost and resource-based th…
1
(Madhok, Anoop)
Value creation and destruction in cross-border acquisitions: an empirical analysis of foreign acq…
1
(Seth, Anju) (Song, Kean P.) (Pettit, R. Richardson)
An empirical examination of transaction-and firm-level influences on the vertical boundaries of t…
1
(Miller, Douglas J.) (Leiblein, Michael J.)
Presumptive adaptation and the effectiveness of knowledge transfer
1
(Szulanki, Gabriel) (Jensen, Robert J.)
Effects of team inputs and intrateam processes on perceptions of team viability and member satisf…
1
(Foo, Maw-Der) (Sin, Hock-Peng) (Yiong, Lee-Pen)
Do Satisfied customers really pay more? a study of the relationship between customer satisfaction…
1
(Homburg, Christian) (Koschate, Nicole) (Hoyer, Wayne D.)
The Effect of customer satisfaction, relationship commitment dimensions, and triggers on customer…
1
(Gustafsson, Anders) (Johnson, Michael D.) (Ross, Inger)
Why do customer relationship management applications affect customer satisfaction?
1
(Mithas, Sunil) (Krishnan, M.S.) (Fornell, Claes)
Do satisfied customers buy more? examining moderating influences in a retailing context
1
(Grewal, Dhruv) (Seiders, Kathleen) (Voss, Glenn B.) (Godfrey, Andrea L.)
Understanding firms' customer satisfaction information usage
1
(Morgan, Neil A.) (Anderson, Eugene W) (Mittal, Vikas)
Customer satisfaction, cash flow, and shareholder value
1
(Gruca, Thomas S.) (Rego, Lopo L.)
How organizational complaint handling drives customer loyalty: an analysis of the mechanistic and…
1
(Homburg, Christian) (Furst, Andreas)
A Direct approach to predicting discretized response intarget marketing
1
(Gupta, Sachin) (Bodapati, Anand)
Keeping the customer satisfied: a guide to field service
1
(Eastman Kodak Co.)
Impact Evaluation in Practice
1
(Gertler, Paul J)
The Service profit chain: how leading companies link profit and growth to loyalty, satisfaction, …
1
(Heskett, James L.) (W. Earl Sasser)
Qualitative research & evaluation methods 3nd
1
(Patton, Michael Quinn)
My job, my self : work and the creation of the modern individual
1
(Gini, Al)
Total access : giving customers what they want in an Anytime, anywhere world
1
(McKenna, Regis)
Measuring customer satisfaction: development and use of questionnaires
1
(Hayes, Bob E.)
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B. Penunjang
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Skripsi
Tesis
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CELEB FEB UI
PSB lt.1 - B. Penunjang
PSB lt.1 - B. Wajib
PSB lt.1 - Pusat Data Ekonomi & Bisnis
PSB lt.1 - R. Prof. Sumitro Djojohadikusumo
PSB lt.2 - Karya Akhir
PSB lt.dasar - Pascasarjana
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