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Hal. Awal
Sebelumnya
36
37
38
Simplicity marketing: end brand complexity, clutter, and confusion
1
(Cristol, Steven M.) (Sealey, Peter)
The eternal e-commerce: how emotionally intelligent interfaces can create long-lasting customer r…
1
(Bergeron, Bryan P.)
A Practical guide to combining products and services
1
(Berry, Leonard L.) (Shankar, Venkatesh) (Dotzel, Thomas)
Pengaruh human capital terhadap business performance melalui customer capital
1
(Juwita, Siti Pritiza) (Anggraini, Fivi)
Service with a smile and encounter satisfaction: emotional contagion and appraisal mechanisms
1
(Barger, Patricia B.) (Grandey, Alicia A.)
Faktor-faktor penentu Customer Experience dan pengaruhnya terhadap Customer Experience Satisfacti…
1
(Ignatius Heruwasto (Pembimbing/Promotor)) (Nuranshory, M. Farid) (Rizal Edy Halim (Penguji)) (Bambang Wiharto (Penguji))
A Service-dominant logic for management education: it's time
1
(Bowen, David E.) (Ford, Robert C.)
The Service profit chain: how leading companies link profit and growth to loyalty, satisfaction, …
1
(Heskett, James L.) (W. Earl Sasser)
The Prime solution close the value gap, increase margins, and win the complex sale
1
(Thull, Jeff)
Engaging Customers in Coproduction Processes: How Value-Enhancing and Intensity-Reducing Communic…
1
(Wieseke, Jan) (Haumman, Till) (Gunturkun, Pascal) (Schons, Laura Marie)
Modal intelektual
1
(Widyaningrum, Ambar)
Kualitas layanan dan tata kelola internet banking dari persepsi nasabah
1
(Ronny) (Suryani, Tatik) (Iramani)
Is Firm trust essential in a trusted environment? how trust in the business context influences cu…
1
(Grayson, Kent) (Johnson, Devon) (Chen, Der) (Fa Robert)
The brave new service strategy : aligning customer relationships, market strategies, and business…
1
(Gutek, Barbara A.) (Welsh, Theresa M.)
The Effect of customer satisfaction, relationship commitment dimensions, and triggers on customer…
1
(Gustafsson, Anders) (Johnson, Michael D.) (Ross, Inger)
The Customers' revenge
1
(Ariely, Dan)
Is Firm trust essential in a trusted environment? how trust in the business context influences
1
(Grayson, Kent) (Johnson, Devon) (Chen, Der) (Fa Robert)
Analisis ekuitas merek internal perusahaan pada industri perbankan (studi pada bank syariah mandiri)
1
(Tessalonika, Nova) (Dr. Nurdin Sobari S.E., M.M (Penguji)) (Dr. Adi Zakaria Afiff MBA (Pembimbing/Promotor)) (Dr. Ir. T. Ezni Balqiah M.E (Penguji))
The Ultimate CRM handbook: strategies and concepts for Building enduring customer loyalty and pro…
5
(John G. Freeland)
The experience economy: work is theatre & every business a stage
1
(Gilmore, James H.) (Pine, B. Joseph)
Hal. Awal
Sebelumnya
36
37
38
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PSB lt.1 - B. Penunjang
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PSB lt.1 - Pusat Data Ekonomi & Bisnis
PSB lt.1 - R. Prof. Sumitro Djojohadikusumo
PSB lt.2 - Karya Akhir
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