Pusat Sumber Belajar FEB UI
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Satisfaction strength and customer loyalty
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(Grewal, Rajdeep) (Chandrashekaran, Murali) (Rotte, Kristin) (Tax, Stephen S.)
Service with a smile and encounter satisfaction: emotional contagion and appraisal mechanisms
1
(Barger, Patricia B.) (Grandey, Alicia A.)
Executive insights: building successful export business relationships: a behavioral perspective
1
(Katsikeas) (Leonidou, Leonidas C.) (S., Constantine) (Hadjimarcou, John)
The impact of cognitive intertia on postconsumption evaluation processes
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(Mattila, Anna S.)
The effect of management commitment to service quality on employees' affective and performance ou…
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(Babakus, Emin) (Yavas, Ugur) (Karatepe, Osman M.) (Avci, Turgay)
On the trait atecedents and outcomes of service worker job resourcefulness: a hierarchical model …
1
(Mowen, John C.) (Brown, Tom J.) (Licata, Jane W.) (Harris, Eric G.)
New product launch strategy for network effects products
1
(Lee, Yikuan) (O\'Connor, Gina Colarelli)
Factors influencing the likelihood of customer defection: the role of consumer knowledge
1
(Srivastava, Rajendra K.) (Capraro, Anthony J.) (Broniarczyk, Susan)
Service failure and recovery: the impact of relationship factors on customer satisfaction
1
(Ganesan, Shankar) (Hess, Ronald L.) (Klein, Noreen M.)
Consumer switching costs: a typology, antecedents, and consequences
1
(Mahajan, Vijay) (Burnham, Thomas A.) (Frels, Judy K.)
Investigating industry context effects in consumer-firm relationships: preliminary results from a…
1
(Singh, Jagdip) (Nijssen, Edwin)
Customer behavior analysis sebagai dasar penetapan strategi pemasaran
1
(Assauri, Sofjan)
Customer service yang baik landasan pencapaian customer satisfaction
1
(Assauri, Sofjan)
Membangun dan mempertahankan loyalitas nasabah bank umum
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(Agung, Arvin P.)
Analisis tuntunan pelanggan, kinerja bauran pemasaran jasa, nilai pelanggan dan penggunaan dan pe…
1
(Rukmana, Riza A.N.)
Tight-loose coupling with customers: the enactment of customer orientation
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(Danneels, Erwin)
The Effect of customer satisfaction, relationship commitment dimensions, and triggers on customer…
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(Gustafsson, Anders) (Johnson, Michael D.) (Ross, Inger)
A Direct approach to predicting discretized response intarget marketing
1
(Gupta, Sachin) (Bodapati, Anand)
Recapturing lost customers
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(Blattberg, Robert C.) (Thomas, Jacquelyn S.) (Fox, Edward J.)
Valuing customers
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(Lehmann, Donald R.) (Gupta, Sunil) (Stuart, Jennifer Ames)
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CELEB FEB UI
PSB lt.1 - B. Penunjang
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PSB lt.1 - Pusat Data Ekonomi & Bisnis
PSB lt.1 - R. Prof. Sumitro Djojohadikusumo
PSB lt.2 - Karya Akhir
PSB lt.dasar - Pascasarjana
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