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Hal. Akhir
Technology as an enabler of the global branding of retail financial services
1
(Wright, April)
The effect of management commitment to service quality on employees' affective and performance ou…
1
(Babakus, Emin) (Yavas, Ugur) (Karatepe, Osman M.) (Avci, Turgay)
On the trait atecedents and outcomes of service worker job resourcefulness: a hierarchical model …
1
(Mowen, John C.) (Brown, Tom J.) (Licata, Jane W.) (Harris, Eric G.)
Service failure and recovery: the impact of relationship factors on customer satisfaction
1
(Ganesan, Shankar) (Hess, Ronald L.) (Klein, Noreen M.)
Investigating industry context effects in consumer-firm relationships: preliminary results from a…
1
(Singh, Jagdip) (Nijssen, Edwin)
Customer service yang baik landasan pencapaian customer satisfaction
1
(Assauri, Sofjan)
Bagaimana membangun kualitas layanan online?
1
(Dwiridotjahjono, Jojok)
Analisis tuntunan pelanggan, kinerja bauran pemasaran jasa, nilai pelanggan dan penggunaan dan pe…
1
(Rukmana, Riza A.N.)
Household finance
1
(Campbell, John Y.)
Organizational Learning and strategic renewal
1
(Crossan, Mary M.) (Berdrow, Iris)
Liability of foreignness in global competition? financial service affiliates in the city of Lond
1
(Nachum, Lilach)
Sorting things out: valuation of new firms in uncertain markets
1
(Sanders, Wm. Gerard) (Boivie, Steven)
Strategic positioning, human capital, and performance in service organizations: a customer intera…
1
(Skaggs, Bruce C.) (Youndt, Mark)
Benefiting from network position: firm capabilities, structural holes, and performance
1
(Bell, Geoffrey G.) (Zaheer, Akbar)
Market calue effects of acquisitions involving internet firms: a resources-based analysis
1
(Hitt, Michael A.) (Semadeni, Matthew) (Uhlenbruck, Klaus)
Pengukuran afeksi dan kepuasan pelanggan: kasus penumpang PT. Pelita Air Service
1
(Balqiah, Tengku Ezni)
Cross-selling sequentially ordered products: an application to consumer banking services
1
(Li, Shibo) (Sun, Baohong) (Wilcox, Ronald T.)
Investment bank reputation and the price and quality of underwriting services
1
(Fang, Hua Lily)
Total Customer Service. The Ultimate Weapon
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(Davidow, William H) (Bro Uttal)
Managing in the service economy
1
(Heskett, James L.)
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PSB lt.1 - R. Prof. Sumitro Djojohadikusumo
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