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Hal. Awal Sebelumnya 36 37 38 39 40 Berikutnya Hal. Akhir

Technology as an enabler of the global branding of retail financial services

1
(Wright, April)

The effect of management commitment to service quality on employees' affective and performance ou…

1
(Babakus, Emin) (Yavas, Ugur) (Karatepe, Osman M.) (Avci, Turgay)

On the trait atecedents and outcomes of service worker job resourcefulness: a hierarchical model …

1
(Mowen, John C.) (Brown, Tom J.) (Licata, Jane W.) (Harris, Eric G.)

Service failure and recovery: the impact of relationship factors on customer satisfaction

1
(Ganesan, Shankar) (Hess, Ronald L.) (Klein, Noreen M.)

Investigating industry context effects in consumer-firm relationships: preliminary results from a…

1
(Singh, Jagdip) (Nijssen, Edwin)

Customer service yang baik landasan pencapaian customer satisfaction

1
(Assauri, Sofjan)

Bagaimana membangun kualitas layanan online?

1
(Dwiridotjahjono, Jojok)

Analisis tuntunan pelanggan, kinerja bauran pemasaran jasa, nilai pelanggan dan penggunaan dan pe…

1
(Rukmana, Riza A.N.)

Household finance

1
(Campbell, John Y.)

Organizational Learning and strategic renewal

1
(Crossan, Mary M.) (Berdrow, Iris)

Liability of foreignness in global competition? financial service affiliates in the city of Lond

1
(Nachum, Lilach)

Sorting things out: valuation of new firms in uncertain markets

1
(Sanders, Wm. Gerard) (Boivie, Steven)

Strategic positioning, human capital, and performance in service organizations: a customer intera…

1
(Skaggs, Bruce C.) (Youndt, Mark)

Benefiting from network position: firm capabilities, structural holes, and performance

1
(Bell, Geoffrey G.) (Zaheer, Akbar)

Market calue effects of acquisitions involving internet firms: a resources-based analysis

1
(Hitt, Michael A.) (Semadeni, Matthew) (Uhlenbruck, Klaus)

Pengukuran afeksi dan kepuasan pelanggan: kasus penumpang PT. Pelita Air Service

1
(Balqiah, Tengku Ezni)

Cross-selling sequentially ordered products: an application to consumer banking services

1
(Li, Shibo) (Sun, Baohong) (Wilcox, Ronald T.)

Investment bank reputation and the price and quality of underwriting services

1
(Fang, Hua Lily)

Total Customer Service. The Ultimate Weapon

1
(Davidow, William H) (Bro Uttal)

Managing in the service economy

1
(Heskett, James L.)
Hal. Awal Sebelumnya 36 37 38 39 40 Berikutnya Hal. Akhir
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