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Making Customer Relationship Management Work: The Measurement and Profitable Management of Custom…

1
(Ryals, Lynette)

Reducing Adverse Selection through Customer Relationship Management

1
(Gruca, Thomas S.) (Cao, Yong)

The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Custome…

1
(Gustafsson, Anders) (Johnson, Michael D.) (Roos, Inger)

Why Do Customer Relationship Management Applications Affect Customer Satisfaction?

1
(Mithas, Sunil) (Krishnan, M.S.) (Fornell, Claes)

Strategic Firm Commitments and Rewards for Customer Relationship Management in Online Retailing

1
(Moorman, Christine) (Srinivasan, Raji)

The Role of Relational Information Processes and Technology Use in Customer Relationship Management

1
(Sharma, Subhash) (Jaychandran, Satish) (Kaufman, Peter) (Raman, Pushkala)

A Strategic Framework for Customer Relationship Management

1
(Payne, Adrian) (Frow, Pennie)

A Customer Relationship Management Roadmap: What Is Known, Potential Pitfalls, and Where to Go

1
(Staelin, Richard) (Boulding, William) (Ehret, Michael) (Johnston, Wesley J.)

The Role of Spokescharacters as Advertisement and Package Cues in Integrated Marketing Communicat…

1
(Garretson, Judith A.) (Burton, Scot)

Reference Price Research: Review and Propositions

1
(Mazumdar, Tridib) (Raj, S.P.) (Sinha, Indrajit)

Resolving the Capability: Rigidity Paradox in New Product Innovation

1
(Atuahene-gima, Kwaku)

It's the little things that matter: an examination of knowledge workers' energy management

1
(Fritz, Charlotte) (Lam, Chak Fu) (Spreitzer, Gretchen M.)

the Relational perspective as a business mindset: managerial implications for east and west

1
(Miller, Danny) (Chen, Ming-Jer)

Christine MoormanThe Role of Marketing

3
(Rust, Roland T.) (Moorman, Christine)

Marketing, Business Processes, and Shareholder Value: An Organizationally Embedded View of Market…

3
(Shervani, Tasadduq) (Srivastava, Rajendra K.) (Fathey, Liam)

Pengendalian Eksternal Perilaku dalam Teori Organisasi

1
(Universitas Indonesia. Fakultas Ekonomi (b)) (Joedono, Satrio Boedihardjo)

Manajemen dalam Pembangunan Menuju Orientasi Strategik

1
(Ismangil, Wagiono)

Transformasi Sistem Organisasi dan Manajemen dalam Pembangunan : Reorientasi Pada Waktu dan Biaya…

1
(Prakarsa, Wahjudi)

Governance value analysis and marketing strategy

3
(Ghosh, Mrinal) (John, George)

Understanding Institutional Designs within Marketing Value Systems

3
(John, George) (Dowling, Grahame R.) (Carson, Stephen J.) (Devinney, Timothy M.)
Hal. Awal Sebelumnya 1 2 3 4 5 Berikutnya Hal. Akhir