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Not All Repeat Customers Are the Same: Designing Effective Cross-Selling Promotion on the Basis o…
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(Liu-Thompkins, Yuping) (Tam, Leona)
Speed of replacement": modeling brand loyalty using last-move data
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(Seetharaman, P.B.) (Che, Hai)
Are Women more loyal customers than men? gender differences in loyalty to firms and individual se…
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(Bijmolt, Tammo H.A.) (Melnyk, Valentyna) (Osselaer, Stijn M.J. van)
Does customer demotion jeopardize loyalty?
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(Hennig-Thurau, Thorsten) (Wagner, Tillman) (Rudolph, Thomas)
Getting brand communities right
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(Fournier, Susan) (Lee, Lara)
Social identity and the service-profit chain
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(Homburg, Christian) (Hoyer, Wayne D.) (Wieseke, Jan)
Private-label use and store loyalty
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(Pauwels, Koen) (Ailawadi, Kusum L.) (Steenkamp, Jan-Benedict E.M.)
Delight by design: the role of hedonic versus utilitarian benefits
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(Mahajan, Vijay) (Raghunathan, Rajagopal) (Chitturi, Ravindra)
Peran kepercayaan pada merek dan kepuasan dalam menjelaskan loyalitas pada merek (studi empirik p…
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(Setyawan, Anton A.)
An Extended paradigm for measurement analysis of marketing constructs applicable to panel data
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(Baumgartner, Hans) (Steenkamp, Jan-Benedict E.M.)
Effects of loyalty programs on value perception, program loyalty, and brand loyalty
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(Yi, Youjae) (Jeon, Hoseong)
Consumer switching costs: a typology, antecedents, and consequences
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(Mahajan, Vijay) (Burnham, Thomas A.) (Frels, Judy K.)
Repeat purchasing of new automobiles by older consumers: empirical evidence and interpretations
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(Lambert-Pandraud, Raphaelle) (Laurent, Gilles)
Is 75% of the Sales promotion bump due to brand switching? no, only 33% is
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(Heerde, Harald J. Van) (Gupta, Sachin) (Wittink, Dick R.)
Measuring the impact of promotions on brand switching when consumers are forward looking
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(Sun, Baohong) (Neslin, Scott A.) (Srinivasan, Kannan)
Brand as beacons: a new source of loyalty to multiproduct firms
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(Anand, Bharat N.) (Shachar, Ron)
Pengaruh aktivitas di dalam virtual community terhadap brand loyalty : sebuah pendekatan theory o…
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(Rildo, Rindradana) (Dr. Ignatius Heruwasto (CoPromotor)) (Prof. Dr. Sofjan Assauri (Penguji)) (Dr. Nurdin Sobari (Penguji)) (Prof. Dr. Adi Zakaria Afiff (Pembimbing/Promotor)) (Harryadin Mahardika, Ph.D (Penguji)) (Prof. I.G.N. Agung, Ph.D (Penguji)) (Dr. Putu Saroyeni (Penguji))
Peran halal country image dan halal branding constructs pada industri makanan halal : pengaruhnya…
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(Dr. Tengku Ezni Balqiah (Penguji)) (Prof. Dr. Adi Zakaria Afiff (Pembimbing/Promotor)) (Kusnandar, Arief) (Gita Gayatri, SE., MM., Ph.D (Penguji))
Pengaruh psychological sense of brand community terhadap brand commitment dan brand loyalty denga…
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(Sitepu, Ofalyn Octarya) (Dr. Ignatius Heruwasto (Penguji)) (Daniel Tumpal H. Aruan, Ph.D (Penguji)) (Dr. Nurdin Sobari, SE., MM (Pembimbing/Promotor))
Pengaruh social presence terhadap brand loyalty : peran firm generated content (FGC) di media sosial
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(Anindita, Marsha) (Dr. Ir. T. Ezni Balqiah M.E (Penguji)) (Sri Rahayu Hijrah Hati S.E., MSi (Pembimbing/Promotor)) (Prof. Dr. Adi Zakaria Afiff MBA (Penguji))
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