Pusat Sumber Belajar FEB UI
FAQ
Berita
Rooms
Bantuan
Area Anggota
Pilih Bahasa :
Bahasa Inggris
Bahasa Indonesia
Search
Google
Advanced Search
Semua Koleksi
ADB Repository
Artikel Jurnal
B. Penunjang
B. Wajib
Cases Harvard
Data Ekonomi & Bisnis
Disertasi
eBook
Laporan Penelitian
Majalah
Non Buku
Open Source
Skripsi
Studi Kasus FEB UI
Tesis
Video
*sometimes there will be ads at the top, just scroll down to the results of this web
Found
96
results for your keywords:
subject="Customer service"
For search variations, try Google search/Advanced search
Hal. Awal
Sebelumnya
1
2
3
4
5
Hal. Akhir
Rethinking customer solutions: from product bundles to relational processes
1
(Tuli, Kapil R.) (Kohli, Ajay K.) (Bharadwaj, Sundar G.)
Are All smiles created equal? how emotional contagion and emotional labor affect service relation…
1
(Hennig-Thurau, Thorsten) (Groth, Markus) (Paul, Michael) (Gremler,Gremler, Dwayne D.)
The Effect od stating expectations on customer satisfaction and shopping experience
1
(Simonson, Itamar) (Ofir, Chezy)
Service clues and customer assessment of the service experience: lessons from marketing
1
(Berry, Leonard L.) (Wall, Eileen A.) (Carbone, Lewis P.)
Internal benefits of service-worker customer orientation: job satisfaction, commitment, and organ…
1
(Mowen, John C.) (Brown, Tom J.) (Donavan, D. Todd)
Antecedents and consequences of the service climate in boundary-spanning self-managing service teams
1
(Jong, Ad de) (Ruyter, Ko de) (Lemmink, Jos)
Customer portfolio management: toward a dynamic theory of exchange relationships
1
(Johnson, Michael D.) (Selnes, Fred)
Service orientation of a retailer's business strategy: dimensions, antecedents, and performance o…
1
(Homburg, Christian) (Hoyer, Wayne D.)
Understanding service convenience
1
(Grewal, Dhruv) (Berry, Leonard L.) (Seiders, Kathleen)
Customer service yang baik landasan pencapaian customer satisfaction
1
(Assauri, Sofjan)
Conflicts in the work-family interface: links to job stress, customer service employee performanc…
1
(Netemeyer, Richard G.) (Maxham III, James G.) (Pullig, Chris)
Choosing among alternative service delivery modes: an investigation of customer trial of self-ser…
1
(Bitner, Mary Jo) (Brown, Stephen W.) (Meuter, Matthew L.) (Ostrom, Amy L.)
Total Customer Service. The Ultimate Weapon
1
(Davidow, William H) (Bro Uttal)
The Service profit chain: how leading companies link profit and growth to loyalty, satisfaction, …
1
(Heskett, James L.) (W. Earl Sasser)
Discovering the soul of service: the nine drivers of sustainable business success
1
(Berry, Leonard L.)
The innovator's dilemma: the revolutionary national bestseller that changed the way we do business
3
(Christensen, Clayton M.)
Command performance - the art of delivering quality sercive
1
(Martin, John E.)
Total access : giving customers what they want in an Anytime, anywhere world
1
(McKenna, Regis)
The brave new service strategy : aligning customer relationships, market strategies, and business…
1
(Gutek, Barbara A.) (Welsh, Theresa M.)
The experience economy: work is theatre & every business a stage
1
(Gilmore, James H.) (Pine, B. Joseph)
Hal. Awal
Sebelumnya
1
2
3
4
5
Hal. Akhir
Informasi
Pencarian Spesifik
×
Judul
Subjek
Pengarang
Tipe Koleksi
Semua Koleksi
ADB Repository
Artikel Jurnal
B. Penunjang
B. Wajib
Cases Harvard
Data Ekonomi & Bisnis
Disertasi
eBook
Laporan Penelitian
Majalah
Non Buku
Open Source
Skripsi
Studi Kasus FEB UI
Tesis
Video
Publish Year
Lokasi
Semua Lokasi
CELEB FEB UI
PSB lt.1 - B. Penunjang
PSB lt.1 - B. Wajib
PSB lt.1 - Pusat Data Ekonomi & Bisnis
PSB lt.1 - R. Prof. Sumitro Djojohadikusumo
PSB lt.2 - Karya Akhir
PSB lt.dasar - Pascasarjana
ISBN/ISSN
Where do you want to share?
×