Found 95 results for your keywords: subject="Customer service"
Hal. Awal Sebelumnya 1 2 3 4 5 Hal. Akhir

Service clues and customer assessment of the service experience: lessons from marketing

1
(Berry, Leonard L.) (Wall, Eileen A.) (Carbone, Lewis P.)

Internal benefits of service-worker customer orientation: job satisfaction, commitment, and organ…

1
(Mowen, John C.) (Brown, Tom J.) (Donavan, D. Todd)

Antecedents and consequences of the service climate in boundary-spanning self-managing service teams

1
(Jong, Ad de) (Ruyter, Ko de) (Lemmink, Jos)

Customer portfolio management: toward a dynamic theory of exchange relationships

1
(Johnson, Michael D.) (Selnes, Fred)

Service orientation of a retailer's business strategy: dimensions, antecedents, and performance o…

1
(Homburg, Christian) (Hoyer, Wayne D.)

Understanding service convenience

1
(Grewal, Dhruv) (Berry, Leonard L.) (Seiders, Kathleen)

Customer service yang baik landasan pencapaian customer satisfaction

1
(Assauri, Sofjan)

Conflicts in the work-family interface: links to job stress, customer service employee performanc…

1
(Netemeyer, Richard G.) (Maxham III, James G.) (Pullig, Chris)

Choosing among alternative service delivery modes: an investigation of customer trial of self-ser…

1
(Bitner, Mary Jo) (Brown, Stephen W.) (Meuter, Matthew L.) (Ostrom, Amy L.)

Total Customer Service. The Ultimate Weapon

1
(Davidow, William H) (Bro Uttal)

The Service profit chain: how leading companies link profit and growth to loyalty, satisfaction, …

1
(Heskett, James L.) (W. Earl Sasser)

Discovering the soul of service: the nine drivers of sustainable business success

1
(Berry, Leonard L.)

The innovator's dilemma: the revolutionary national bestseller that changed the way we do business

3
(Christensen, Clayton M.)

Command performance - the art of delivering quality sercive

1
(Martin, John E.)

Total access : giving customers what they want in an Anytime, anywhere world

1
(McKenna, Regis)

The brave new service strategy : aligning customer relationships, market strategies, and business…

1
(Gutek, Barbara A.) (Welsh, Theresa M.)

The experience economy: work is theatre & every business a stage

1
(Gilmore, James H.) (Pine, B. Joseph)

Peran konten buatan pemasar terhadap niat mengunjungi museum (studi kasus sosial media museum nas…

1
(Dr. Ignatius Heruwasto (Pembimbing/Promotor)) (Dr. Rifelly Dewi Astuti, S.E., M.M (Penguji)) (Daniel Tumpal H. Aruan, M.S.M., Ph.D (Penguji)) (Trisno, Hafizah)

Faktor-faktor yang mempengaruhi kualitas pelayanan publik di unit pelayanan terpadu satu atap kot…

1
(Prijono Tjiptoheridjanto (Pembimbing/Promotor)) (Muhammad Ichwan)

Cepat mengantisipasi masalah customer

1
(Fisamawati)
Hal. Awal Sebelumnya 1 2 3 4 5 Hal. Akhir