Found 70 results for your keywords: subject="Customer services"
Hal. Awal Sebelumnya 1 2 3 4

Customer portfolio management: toward a dynamic theory of exchange relationships

1
(Johnson, Michael D.) (Selnes, Fred)

Service orientation of a retailer's business strategy: dimensions, antecedents, and performance o…

1
(Homburg, Christian) (Hoyer, Wayne D.)

Understanding service convenience

1
(Grewal, Dhruv) (Berry, Leonard L.) (Seiders, Kathleen)

Conflicts in the work-family interface: links to job stress, customer service employee performanc…

1
(Netemeyer, Richard G.) (Maxham III, James G.) (Pullig, Chris)

Choosing among alternative service delivery modes: an investigation of customer trial of self-ser…

1
(Bitner, Mary Jo) (Brown, Stephen W.) (Meuter, Matthew L.) (Ostrom, Amy L.)

The Service profit chain: how leading companies link profit and growth to loyalty, satisfaction, …

1
(Heskett, James L.) (W. Earl Sasser)

Discovering the soul of service: the nine drivers of sustainable business success

1
(Berry, Leonard L.)

The innovator's dilemma: the revolutionary national bestseller that changed the way we do business

3
(Christensen, Clayton M.)

Total access : giving customers what they want in an Anytime, anywhere world

1
(McKenna, Regis)

The experience economy: work is theatre & every business a stage

1
(Gilmore, James H.) (Pine, B. Joseph)

Faktor-faktor yang mempengaruhi kualitas pelayanan publik di unit pelayanan terpadu satu atap kot…

1
(Prijono Tjiptoheridjanto (Pembimbing/Promotor)) (Muhammad Ichwan)

Seulas senyum peneduh nasabah

1
(Mohamad, Karnoto)

Mengukur pelayanan dengan mustery shopping

1
(Puspito, Harry)

Pelayanan prima : puncak prestasi

1
(Bharwani, Sanjay)

Customer service ajang persaingan dekade 90-an

1
(Goni, Roy)

Pillow talk" for productivity

1
(Klein, Lawrence)

Apakah kantor cabang tetap dibutuhkan

1
(Wijaya, Krisna)

Membereskan sengketa bank vs nasabah

1
(Nuryanti, Novi)

Kick -As Curstomer Service

1
(Dixon, Matthew) (Lara Ponomareff) (Scott Turner) (Rick DeLisi)

Penanganan komplain pelanggan : perspektif penyelenggara jasa dan pelanggan

1
(Kurniawati)
Hal. Awal Sebelumnya 1 2 3 4