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The Service profit chain: how leading companies link profit and growth to loyalty, satisfaction, …
1
(Heskett, James L.) (W. Earl Sasser)
Discovering the soul of service: the nine drivers of sustainable business success
1
(Berry, Leonard L.)
The innovator's dilemma: the revolutionary national bestseller that changed the way we do business
3
(Christensen, Clayton M.)
Total access : giving customers what they want in an Anytime, anywhere world
1
(McKenna, Regis)
The experience economy: work is theatre & every business a stage
1
(Gilmore, James H.) (Pine, B. Joseph)
Faktor-faktor yang mempengaruhi kualitas pelayanan publik di unit pelayanan terpadu satu atap kot…
1
(Prijono Tjiptoheridjanto (Pembimbing/Promotor)) (Muhammad Ichwan)
Seulas senyum peneduh nasabah
1
(Mohamad, Karnoto)
Mengukur pelayanan dengan mustery shopping
1
(Puspito, Harry)
Pelayanan prima : puncak prestasi
1
(Bharwani, Sanjay)
Customer service ajang persaingan dekade 90-an
1
(Goni, Roy)
Pillow talk" for productivity
1
(Klein, Lawrence)
Apakah kantor cabang tetap dibutuhkan
1
(Wijaya, Krisna)
Membereskan sengketa bank vs nasabah
1
(Nuryanti, Novi)
Kick -As Curstomer Service
1
(Dixon, Matthew) (Lara Ponomareff) (Scott Turner) (Rick DeLisi)
Penanganan komplain pelanggan : perspektif penyelenggara jasa dan pelanggan
1
(Kurniawati)
Supply chain management : strategy, planning, and operation
2
(Chopra, Sunil) (Meindl, Peter)
Services marketing : integrating customer focus across the firm
5
(Zeithaml, Valarie A.) (Bitner, Mary Jo) (Gremler, Dwayne D.)
Services marketing : people, technology, strategy / Jochen Wirtz, Christopher Lovelock
9
(Lovelock, Christopher) (Wirtz, Jochen)
Customer equity : building and managing relationships as valuable assets / Robert C. Blattberg, G…
0
(Blattberg, Robert C.) (Getz, Gary) (Thomas, Jacquelyn S.)
Design and management of service processes keeping customers for life Rohit Ramaswamy
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(Ramaswamy, Rohit)
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CELEB FEB UI
PSB lt.1 - B. Penunjang
PSB lt.1 - B. Wajib
PSB lt.1 - Pusat Data Ekonomi & Bisnis
PSB lt.1 - R. Prof. Sumitro Djojohadikusumo
PSB lt.2 - Karya Akhir
PSB lt.dasar - Pascasarjana
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