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subject="Service industrie"
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Hal. Awal
Sebelumnya
1
2
3
4
5
Hal. Akhir
Analisa penerapam inventory dalam menghadapi kondisi perekonomian masa mendatang disusun oleh R. …
1
(Widjaja, R. Hermansyah)
Services marketing : integrating customer focus across the firm
5
(Zeithaml, Valarie A.) (Bitner, Mary Jo) (Gremler, Dwayne D.)
Services marketing : people, technology, strategy / Jochen Wirtz, Christopher Lovelock
9
(Lovelock, Christopher) (Wirtz, Jochen)
Marketing for hospitality and tourism Philip Kotler, John Bowen [and] James Makens
1
(Kotler, Philip) (Makens, James)
Principles of service marketing Adrian Palmer
5
(Palmer, Adrian)
2002 the new economy in APEC innovations, digital divide and policy APEC Economic Committee, Asia…
1
(Asia-Pacific Economic Cooperation. APEC Economic Committee (b))
Service marketing Valarie A. Zeithaml, Mary Ja Bitner
1
(Zeithaml, Valarie A.) (Bitner, Mary Ja)
Service operations management Roger W. Schmenner
1
(Schmenner, Roger W.)
Services marketing integrating customer focus across the firm Valarie A. Zeithaml, Mary Jo Bitner
0
(Zeithaml, Valarie A.) (Bitner, Mary Jo)
Service management : operating decisions David A. Collier
1
(Collier, David A.)
Service management and marketing : managing the moments of truth in service competition Chritian …
0
(Gronroos, Christian)
Service management and marketing : managing the moments of truth in service competition Chritian …
3
(Gronroos, Christian)
Financial and accounting handbook for service industries Jerome P. Solomon
1
(Solomon, Jerome P.)
Principles of quality costs : principles, implementation and use / Jack Campanella
1
(Campanella, Jack)
Principles of service marketing Adrian Palmer
1
(Palmer, Adrian)
Marketing services : competing throuch quality Leonard L. Berry and A. Parasuraman
1
(Berry, Leonard L.) (Parasuraman, A.)
Analisis sistem onformasi jasa Lembaga Pengembangan Perbankan Indonesia
1
(Bambang Wiharto (Pembimbing/Promotor)) (Brotoseno, Sigit Eko)
Services marketing text, cases & reading Chritopher H. Lovelock
1
(Lovelock, Christopher H.)
Managing in the service economy James L. Heskett
2
(Heskett, James L.)
Service operations management Robert G. Murdick, Barry Render [and] Roberta S. Russell.
1
(Russell, Roberta S.) (Mudick, Robert G.)
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Open Source
Skripsi
Tesis
Video
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CELEB FEB UI
PSB lt.1 - B. Penunjang
PSB lt.1 - B. Wajib
PSB lt.1 - Pusat Data Ekonomi & Bisnis
PSB lt.1 - R. Prof. Sumitro Djojohadikusumo
PSB lt.2 - Karya Akhir
PSB lt.dasar - Pascasarjana
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