Dewasa ini persaingan dalam bisnis ritel di Indonesia menunjukkan pertumbuhan yang cukup signifikan. Besarnya potensi pasar di Indonesia masih cukup besar dan menguatnya usaha kelas menengah dan kecil, telah menambah banyaknya kelompok masyarakat berpenghasilan menengah-atas yang memiliki gaya hidup belanja di ritel modern, yang termasuk diantaranya adalah gaya hidup b…
Penelitian ini membahas tentang hubungan structural antara atribut-atribut kepuasan terhadap kepuasan itu sendiri dan behavioral intention terhadap tempat pertunjukkan dan grup music tersebut. Dari pengumpulan dan pengolahan data dengan structural equation modeling (SEM) yang dilakukan terhadap 280 audiens yang pernah melihat secara langsung pertunjukkan grup musik Kahi…
Industri fashion di Indonesia saat ini sedang mengalami perkembangan yang baik di Indonesia, tidak hanya wanita yang peduli terhadap fashion trend yang sedang berlangsung, namun pria di Indonesia juga mulai peduli terhadap penampilan mereka dalam berpakaian, terutama pria dewasa yang berdomisili di kota besar yang cenderung memberikan perhatian lebih pada …
Penelitian ini menganalisis pengaruh antara identifikasi seseorang akan suatu organisasi nonprofit terhadap keinginan pembelian produk dari perusahaan sponsor acara yang diadakan oleh organisasi nonprofit tersebut. Beberapa antecedents dari identifikasi organisasi juga turut dimodelkan, termasuk persepsi partisipan akan prestis organisasi, lamanya tahun par…
Tujuan dari dibuatnya skripsi ini adalah untuk mengetahui tentang pengaruh kesesuaian antara athlete endorser yang diwakili oleh Bambang Pamungkas dan Irfan Bachdim dengan produk non-sport yang di endorse oleh Bambang Pamungkas dan Irfan Bachdim yaitu sepeda motor TVS Apache RTR 160 dan sepeda motor Suzuki Hayate 125 dan dampaknya terhadap consideration of purchase. Data pene…
Penelitian ini menguji tentang model pembentukan ekuitas pelanggan yang terjadi pada restoran jaringan. Ekuitas pelanggan diukur dengan menggunakan tiga faktor penentu yakni, ekuitas nilai, ekuitas merek, dan ekuitas relasional. Tujuan dari penelitian ini adalah untuk menguji faktor penentu yang membentuk ekuitas pelanggan. Penelitian ini menggunakan sampel sebanyak …
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The purpose of this thesis is to investigate the factors influencing customer loyalty in mobile commerce industry in Jakarta, using online mobile ticketing M-Tix from 21 Cineplex as case study. Data was processed with Lisrel 8.5.1, using structural equation modelling (SEM) technique. The variables used in the research model are perceived value, trust, customer satisfaction, habit, and customer …
The development of Internet technology sooner or later will make the community than just using the internet to require internet. In the end, consumers will choose an Internet Service Provider (ISP) that match their criteria. This study discusses the factors that affect customer loyalty ISP. Research model was tested by using the technique of Structural Equation Models. Based on survey of custom…
The competition in Indonesian cellular telecommunication industry is highly competitive, that is why the companies have to maintain the loyalty of their customers. This thesis discusses about the effect of relationship quality that consist of 2 aspects, satisfaction and trust, along with switching barriers on customer loyalty with case study from cellular telecommunication customer in Jabodetab…
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This thesis analyzes the factors that affect customer satisfaction and customer loyalty of mobile instant messages with a case study Blackberry Messenger users in Indonesia. Structural Equation Modeling with LISREL 8.8 program has been used to process the data. The results of this study indicate that factors that affect customer loyalty are customer satisfaction and switching costs. Meanwhile, …
Environmental issue is having the biggest attention from everyone in this planet nowadays. Plenty of researches have shown that our Mother Nature is dramatically changing. The road to save our environment is not only burdened on government and company, but also to our self as a person. Consumers must adopt environmentally sound behaviors, and through such conscious behavior, consumers as an ind…
Business in restaurant in Indonesia has been been growing rapidly in line with the change in urban lifestyle who like eating out by the reason of practicality, as well as entertainment and socialization. Thus, nowadays, restaurants do not only offer food, but also the restaurant environment. A number of restaurants have their servicescapes which will be one of the factors influencing service qu…
In this thesis, researcher analyzes factors that influence online consumer to do unplanned purchase and have intention to revisit the online store. The research elaborate different theories from different disciplines such as Flow Theory from psychology, Technology Acceptance Model from information system, and consumer behavior from marketing. This research focus on online shopping for women wit…
This research discussed about the effect of restaurant image and evaluative factors towards customer behavioral intentions. Casual Dining Restaurant, Solaria was selected as a case study. The data for this research was obtained using exploratory and descriptive conclusive research design. The data was processed using structural equation modeling (SEM) technique with Lisrel 8.8 software. The res…
This research discusses about the effect of franchisor?s communication, service assistance, and competitive advantadge, on franchisee?s intention to remain in franchise system, by taking Indonesian Franchisees as a research subjects which comes from Tela Krezz franchise system. This Research is a replication from a research in Taiwan that take place in 2004, that discusses about the same topics…