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Customer loyalty to whom? managing the benefits and risks of salesperson-owned loyalty
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(Palmatier, Robert W.) (Steenkamp, Jan-Benedict E.M.) (Scheer, Lisa K)
Building brand community
1
(McAlexander, James H.) (Schouten, John W.) (Koenig, Harold F.)
Dynamic customer relationship management: incorporating future considerations into the service re…
1
(Winer, Russell S.) (Lemon, Katherine N.) (White, Tiffany Barnett)
Gaining from vertical partnerships: knowledge transfer, relationship duration, and supplier perfo…
1
(Kotabe, Masaaki) (Martin, Xavier) (Domoto, Hiroshi)
The Impact of online reverse auction design on buyer-supplier relationships
1
(Jap, Sandy D.)
Making sales technology effective
1
(Perreault, William D.) (Hunter, Gary K.)
Friends, businesspeople, and relationship roles: a conceptual framework and a research agenda
1
(Heide, Jan B.) (Wathne, Kenneth H.)
Are All smiles created equal? how emotional contagion and emotional labor affect service relation…
1
(Hennig-Thurau, Thorsten) (Groth, Markus) (Paul, Michael) (Gremler,Gremler, Dwayne D.)
Customizing complex products: when should the vendor take control?
1
(Ghosh, Mrinal) (Stremersch, Stefan) (Dutta, Shantanu)
The Role of relational embeddedness in retail buyers' selection of new products
1
(Kaufman, Peter) (Jayachandran, Satish) (Rose, Randall L.)
Leveraging missing ratings to improve online recommendation systems
1
(Wedel, Michel) (Ying, Yuanping) (Feinberg, Fred)
Triggers and enablers of sensegiving in organizations
1
(Maitlis, Sally) (Lawrence, Thomas B.)
A Theory of friendly boards
1
(Adams, Renee B.) (Ferreira)
Common failings: how corporate defaults are correlated
1
(Duffie, Darrell) (Das, Sanjiv R.) (Kapadia, Nikunj) (Saita, Leandro)
Note : bringing out charisma: CEO charisma and external stakeholders
1
(Fanelli, Angelo) (Misangyi, Vilmos F.)
I-deals: idiosyncratic terms in employment relationships
1
(Greenberg, Jerald) (Rousseau, Denise M.) (Ho, Violet T.)
A Capabilities perspective on the effects of early internalization on firm survival and growth
1
(Zahra, Shaker A.) (Sapienza, Harry J.) (Autio, Erkko) (George, Gerard)
Academic dishonesty in graduate business programs: prevalence, causes, and proposed action
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(McCabe, Donald L.) (Butterfield, Kenneth D.) (Trevino, Linda Klebe)
Business research and Chinese patriotic poetry: how competition for status distorts the priority …
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(Harmon, Michael M.)
Running hot and cold: can weather and wealth make bosses self-centered?
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(Restubog, Simon Llyod D)
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PSB lt.1 - B. Penunjang
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PSB lt.1 - R. Prof. Sumitro Djojohadikusumo
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