Found 162 results for your keywords: subject="Customer Satisfaction"
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Service Innovativeness and Firm Value

1
(Berry, Leonard L.) (Shankar, Venkatesh) (Dotzel, Thomas.)

Engaging Customers in Coproduction Processes: How Value-Enhancing and Intensity-Reducing Communic…

1
(Wieseke, Jan) (Haumman, Till) (Gunturkun, Pascal) (Schons, Laura Marie)

Pengaruh brand equity dan customer value terhadap customer satisfaction rumah sakit

1
(Sujani) (Harjoko, I Edhy)

Reexamining the Market Share?Customer Satisfaction Relationship

1
(Rego, Lopo L.) (Morgan, Neil A.) (Fornell, Claes)

Is doing good good for you? how corporate charitable contributions enhance revenue growth

1
(Lev, Baruch) (Petrovits, Christine) (Radhakrishnan, Suresh)

Contingent response to self-customization procedures: implications for decision satisfaction and …

1
(Dhar, Ravi) (Valenzuela, Ana) (Zettelmeyer, Florian)

Customer satisfaction and stock returns risk

1
(Tuli, Kapil R.) (Bharadwaj, Sundar G.)

Service attribute boundary conditions of the service climate-customer satisfaction link

1
(Schneider, Benjamin) (Ehrhart, Mark G.) (Mayer, David M.)

Does Customer satisfaction matter to investors? findings from the bond market

1
(Anderson, Eugene W.) (Mansi, Sattar A.)

Proactive postsales service: when and why does It pay off?

1
(Challagalla, Goutam) (Kohli, Ajay K.) (Venkatesh R.)

Social identity and the service-profit chain

1
(Homburg, Christian) (Hoyer, Wayne D.) (Wieseke, Jan)

Strengthening customer loyalty through intimacy and passion: roles of customer-firm affection and…

1
(Tse, David K.) (Chi Kin Yim) (Kimmy Wa Chan)

Nudge your customers toward better choices

1
(Johnson, Eric J.) (Herrmann, Andreas) (Heitmann, Mark) (Goldstein, Daniel G.)

Determinants of perceived web site interactivity

1
(Zinkhan, George M.) (Song, Ji Hee)

Do Frontline mechanisms matter? impact of quality and productivity orientations on unit revenue, …

1
(Singh, Jagdip) (Ye, Jun) (Marinova, Detelina)

Customer prioritization: does it pay off, and how should it be implemented?

1
(Homburg, Christian) (Droll, Mathias) (Totzek, Dirk)

Critical incidents and the impact of satisfaction on customer share

1
(Verhoef, Peter C.) (Doorn, Jenny van)

The Long-term stock market valuation of customer satisfaction

1
(Keiningham, Timothy L.) (Cooil, Bruce) (Aksoy, Lerzan) (Groening, Christopher) (Yalcin, Atakan)

Satisfaction, complaint, and the stock value gap

1
(Homburg, Christian) (Luo, Xueming)

Delight by design: the role of hedonic versus utilitarian benefits

1
(Mahajan, Vijay) (Raghunathan, Rajagopal) (Chitturi, Ravindra)
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