Found 138 results for your keywords: subject="Customer relations"
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Is Firm trust essential in a trusted environment? how trust in the business context influences

1
(Grayson, Kent) (Johnson, Devon) (Chen, Der-Fa Robert)

Critical incidents and the impact of satisfaction on customer share

1
(Verhoef, Peter C.) (Doorn, Jenny van)

The Right way to manage unprofitable customers

1
(Mittal, Vikas) (Murshed, Feisal) (Sarkees, Matthew)

The Customers' revenge

1
(Ariely, Dan)

Optimal marketing strategies for a customer data intermedia

1
(Sudhir, K.) (Pancras, Joseph)

Optimal customer relationship management using Bayesian decision theory: an application for custo…

1
(Kumar, V.) (Venkatesan, Rajkumar) (Bohling, Timothy)

A Consumer perspective on value creation

1
(Priem, Richard L.)

Rethinking customer solutions: from product bundles to relational processes

1
(Tuli, Kapil R.) (Kohli, Ajay K.) (Bharadwaj, Sundar G.)

Building brand community

1
(McAlexander, James H.) (Schouten, John W.) (Koenig, Harold F.)

Dynamic customer relationship management: incorporating future considerations into the service re…

1
(Winer, Russell S.) (Lemon, Katherine N.) (White, Tiffany Barnett)

Making sales technology effective

1
(Perreault, William D.) (Hunter, Gary K.)

Friends, businesspeople, and relationship roles: a conceptual framework and a research agenda

1
(Heide, Jan B.) (Wathne, Kenneth H.)

Are All smiles created equal? how emotional contagion and emotional labor affect service relation…

1
(Hennig-Thurau, Thorsten) (Groth, Markus) (Paul, Michael) (Gremler,Gremler, Dwayne D.)

Customizing complex products: when should the vendor take control?

1
(Ghosh, Mrinal) (Stremersch, Stefan) (Dutta, Shantanu)

Executive insights: building successful export business relationships: a behavioral perspective

1
(Katsikeas) (Leonidou, Leonidas C.) (S., Constantine) (Hadjimarcou, John)

Service failure and recovery: the impact of relationship factors on customer satisfaction

1
(Ganesan, Shankar) (Hess, Ronald L.) (Klein, Noreen M.)

Consumer switching costs: a typology, antecedents, and consequences

1
(Mahajan, Vijay) (Burnham, Thomas A.) (Frels, Judy K.)

Investigating industry context effects in consumer-firm relationships: preliminary results from a…

1
(Singh, Jagdip) (Nijssen, Edwin)

A Customer lifetime value framework for customer selection and resource allocation strategy

1
(Kumar, V.) (Venkatesan, Rajkumar)

The impact of customer relationship characteristics on profitable lifetime duration

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(Kumar, V.) (Reinartz, Werner J.)
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