Found 1815 results for your keywords: subject="Vice"
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When Old Is Gold: The Role of Business Longevity in Risky Situations

1
(Desai, Preyas S.) (Kalra, Ajay) (Murthi, B. P. S)

Expanding Business-to-Business Customer Relationships: Modeling the Customer's Upgrade Decision

1
(Lemon, Katherine N.) (Verhoef, Peter C.) (Bolton, Ruth N.)

Does managerial motivation spill over to subordinates?

1
(Coget, Jean-Francois)

Behavioral Consequences of Overbooking Service Capacity

1
(Wangenheim, Florian v.) (Bayon, Tomas)

A Cultural Models Approach to Service Recovery

1
(Ringberg, Torsten) (Odekerken-Schroder, Gaby) (Christensen, Glenn L.)

Responsiveness to Customers and Competitors: The Role of Affective and Cognitive Organizational S…

1
(Homburg, Christian) (Grozdanovic, Marko) (Klarmann, Martin)

Rethinking Customer Solutions: From Product Bundles to Relational Processes

1
(Tuli, Kapil R.) (Kohli, Ajay K.) (Bharadwaj, Sundar G.)

Marketing Communication Drivers of Adoption Timing of a New E-Service among Existing Customers

1
(Verhoef, Peter C.) (Prins, Remco)

Pengaruh In-store Customer Experience terhadap Customer Satisfaction di OH!SOME Indonesia = The I…

1
(Imam Salehudin (Pembimbing/Promotor)) (Rambat Lupiyoadi (Penguji)) (Anna Amalyah Agus (Penguji)) (Dieva Dimitrizya)

Reducing Adverse Selection through Customer Relationship Management

1
(Gruca, Thomas S.) (Cao, Yong)

Service Orientation of a Retailer's Business Strategy: Dimensions, Antecedents, and Performance O…

1
(Homburg, Christian) (Hoyer, Wayne D.) (Fassnacht, Martin)

A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recov…

1
(Netemeyer, Richard G.) (Maxham, James G., III)

Understanding Service Convenience

1
(Grewal, Dhruv) (Berry, Leonard L.) (Seiders, Kathleen)

What to Convey in Antismoking Advertisements for Adolescents: The Use of Protection Motivation Th…

1
(Pechmann, Cornelia) (Zhao, Guangzhi) (Goldberg, Marvin E.) (Reibling, Ellen Thomas)

Navigating shareholder influence: compensation plans and the shareholder approval process.

1
(Brandes, Pamela) (Goranova, Maria) (Hall, Steven)

Gaining Compliance and Losing Weight: The Role of the Service Provider in Health Care Services

1
(Gilly, Mary C.) (Graham, John L.) (Dellande, Stephanie)

Geographic Patterns in Customer Service and Satisfaction: An Empirical Investigation

1
(Mittal, Vikas) (Kamakura, Wagner A.) (Govind, Rahul)

"Listening in" to Find and Explore New Combinations of Customer Needs

1
(Urban, Glen L.) (Hauser, John R.)

Antecedents and Consequences of the Service Climate in Boundary-Spanning Self-Managing Service Teams

1
(Jong, Ad de) (Ruyter, Ko de) (Lemmink, Jos)

Internal Benefits of Service-Worker Customer Orientation: Job Satisfaction, Commitment, and Organ…

1
(Mowen, John C.) (Brown, Tom J.) (Donavan, D. Todd)
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