Found 162 results for your keywords: subject="Customer Satisfaction"
Hal. Awal Sebelumnya 6 7 8 9 Berikutnya Hal. Akhir

Social identity and the service-profit chain

1
(Homburg, Christian) (Hoyer, Wayne D.) (Wieseke, Jan)

Strengthening customer loyalty through intimacy and passion: roles of customer-firm affection and…

1
(Tse, David K.) (Chi Kin Yim) (Kimmy Wa Chan)

Nudge your customers toward better choices

1
(Johnson, Eric J.) (Herrmann, Andreas) (Heitmann, Mark) (Goldstein, Daniel G.)

Determinants of perceived web site interactivity

1
(Zinkhan, George M.) (Song, Ji Hee)

Do Frontline mechanisms matter? impact of quality and productivity orientations on unit revenue, …

1
(Singh, Jagdip) (Ye, Jun) (Marinova, Detelina)

Customer prioritization: does it pay off, and how should it be implemented?

1
(Homburg, Christian) (Droll, Mathias) (Totzek, Dirk)

Critical incidents and the impact of satisfaction on customer share

1
(Verhoef, Peter C.) (Doorn, Jenny van)

The Long-term stock market valuation of customer satisfaction

1
(Keiningham, Timothy L.) (Cooil, Bruce) (Aksoy, Lerzan) (Groening, Christopher) (Yalcin, Atakan)

Satisfaction, complaint, and the stock value gap

1
(Homburg, Christian) (Luo, Xueming)

Delight by design: the role of hedonic versus utilitarian benefits

1
(Mahajan, Vijay) (Raghunathan, Rajagopal) (Chitturi, Ravindra)

Analisis hubungan antara service quality, customer satisfaction, dan switching cost terhadap cust…

1
(Halim, Rizal Edy) (Herawati, Wenny)

Managing global accounts

1
(Yip, George S.) (Bink, Audrey J.M.)

Mapping your competitive position

1
(D\'Aveni, Richard)

A Longitudinal examination of Net promoter and firm revenue growth

1
(Keiningham, Timothy L.) (Aksoy, Lerzan) (Cooli, Bruce) (Andreassen, Tor Wallin)

Choice goal attainment and decision and consumption satisfaction

1
(Lehmann, Donald R.) (Herrmann, Andreas) (Heitmann, Mark)

A Longitudinal analysis of customer satisfaction and share of wallet: investigating the moderatin…

1
(Keiningham, Timothy L.) (Cooil, Bruce) (Aksoy, Lerzan) (Hsu, Michael)

The Role of cognition and affect in the formation of customer satisfaction: a dynamic perspective

1
(Homburg, Christian) (Koschate, Nicole) (Hoyer, Wayne D.)

Fading optimism in products: temporal changes in expectations about performance

1
(Houston, Michael J.) (Monga, Ashwani)

The Effect od stating expectations on customer satisfaction and shopping experience

1
(Simonson, Itamar) (Ofir, Chezy)

Satisfaction strength and customer loyalty

1
(Grewal, Rajdeep) (Chandrashekaran, Murali) (Rotte, Kristin) (Tax, Stephen S.)
Hal. Awal Sebelumnya 6 7 8 9 Berikutnya Hal. Akhir