Found 138 results for your keywords: subject="Customer relations"
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Making sales technology effective

1
(Perreault, William D.) (Hunter, Gary K.)

Friends, businesspeople, and relationship roles: a conceptual framework and a research agenda

1
(Heide, Jan B.) (Wathne, Kenneth H.)

Are All smiles created equal? how emotional contagion and emotional labor affect service relation…

1
(Hennig-Thurau, Thorsten) (Groth, Markus) (Paul, Michael) (Gremler,Gremler, Dwayne D.)

Customizing complex products: when should the vendor take control?

1
(Ghosh, Mrinal) (Stremersch, Stefan) (Dutta, Shantanu)

Executive insights: building successful export business relationships: a behavioral perspective

1
(Katsikeas) (Leonidou, Leonidas C.) (S., Constantine) (Hadjimarcou, John)

Service failure and recovery: the impact of relationship factors on customer satisfaction

1
(Ganesan, Shankar) (Hess, Ronald L.) (Klein, Noreen M.)

Consumer switching costs: a typology, antecedents, and consequences

1
(Mahajan, Vijay) (Burnham, Thomas A.) (Frels, Judy K.)

Investigating industry context effects in consumer-firm relationships: preliminary results from a…

1
(Singh, Jagdip) (Nijssen, Edwin)

A Customer lifetime value framework for customer selection and resource allocation strategy

1
(Kumar, V.) (Venkatesan, Rajkumar)

The impact of customer relationship characteristics on profitable lifetime duration

1
(Kumar, V.) (Reinartz, Werner J.)

Consumer-company identification: a framework for understanding consumers' relationships with comp…

1
(Bhattacharya, C.B.) (Sen, Sankar)

Promoting relationship learning

1
(Selnes, Fred) (Sallis, James)

Implementing a customer orientation: extension of theory and application

1
(Kennedy, Karen Norman) (Goolsby, Jerry R.) (Arnould, Eric J.)

The Hidden minefields in the adoption of sales force automation technologies

1
(Speier, Cheri) (Venkatesh, Viswanath)

Understanding service convenience

1
(Grewal, Dhruv) (Berry, Leonard L.) (Seiders, Kathleen)

Tight-loose coupling with customers: the enactment of customer orientation

1
(Danneels, Erwin)

Balancing acquisition and retention resources to maximize customer profitability

1
(Thomas, Jacquelyn S.) (Reinartz, Werner)

Determinants of customers' responses to customized offers: conceptual framework and research prop…

1
(Simonson, Itamar)

Customer strategy: observations from the trenches

1
(Rogers, Martha)

Making customer relationhip management work: the measurement and profitable management of custome…

1
(Ryals, Lynette)
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