Found 138 results for your keywords: subject="Customer relations"
Hal. Awal Sebelumnya 6 7 Berikutnya Hal. Akhir

Consumer switching costs: a typology, antecedents, and consequences

1
(Mahajan, Vijay) (Burnham, Thomas A.) (Frels, Judy K.)

Investigating industry context effects in consumer-firm relationships: preliminary results from a…

1
(Singh, Jagdip) (Nijssen, Edwin)

A Customer lifetime value framework for customer selection and resource allocation strategy

1
(Kumar, V.) (Venkatesan, Rajkumar)

The impact of customer relationship characteristics on profitable lifetime duration

1
(Kumar, V.) (Reinartz, Werner J.)

Consumer-company identification: a framework for understanding consumers' relationships with comp…

1
(Bhattacharya, C.B.) (Sen, Sankar)

Promoting relationship learning

1
(Selnes, Fred) (Sallis, James)

Implementing a customer orientation: extension of theory and application

1
(Kennedy, Karen Norman) (Goolsby, Jerry R.) (Arnould, Eric J.)

The Hidden minefields in the adoption of sales force automation technologies

1
(Speier, Cheri) (Venkatesh, Viswanath)

Understanding service convenience

1
(Grewal, Dhruv) (Berry, Leonard L.) (Seiders, Kathleen)

Tight-loose coupling with customers: the enactment of customer orientation

1
(Danneels, Erwin)

Balancing acquisition and retention resources to maximize customer profitability

1
(Thomas, Jacquelyn S.) (Reinartz, Werner)

Determinants of customers' responses to customized offers: conceptual framework and research prop…

1
(Simonson, Itamar)

Customer strategy: observations from the trenches

1
(Rogers, Martha)

Making customer relationhip management work: the measurement and profitable management of custome…

1
(Ryals, Lynette)

Reducing adverse selection through customer relationship management

1
(Gruca, Thomas S.) (Cao, Yong)

The Effect of customer satisfaction, relationship commitment dimensions, and triggers on customer…

1
(Gustafsson, Anders) (Johnson, Michael D.) (Ross, Inger)

Why do customer relationship management applications affect customer satisfaction?

1
(Mithas, Sunil) (Krishnan, M.S.) (Fornell, Claes)

Strategic firm commitments and rewards for customer relationship management in online retailing

1
(Moorman, Christine) (Srinivasan, Raji)

The Role of relational information processes and technology use in customer relationship management

1
(Sharma, Subhash) (Jaychandran, Satish) (Kaufman, Peter) (Raman, Pushkala)

A Strategic framework for customer relationship management

1
(Payne, Adrian) (Frow, Pennie)
Hal. Awal Sebelumnya 6 7 Berikutnya Hal. Akhir