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Hal. Akhir
The Hidden Minefields in the Adoption of Sales Force Automation Technologies
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(Speier, Cheri) (Venkatesh, Viswanath)
Understanding Service Convenience
1
(Grewal, Dhruv) (Berry, Leonard L.) (Seiders, Kathleen)
Managing Business-to-Business Customer Relationships Following Key Contact Employee Turnover in a…
1
(Bendapudi, Neeli) (Leone, Robert P.)
Building Brand Community
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(McAlexander, James H.) (Schouten, John W.) (Koenig, Harold F.)
Dynamic Customer Relationship Management: Incorporating Future Considerations into the Service Re…
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(Winer, Russell S.) (Lemon, Katherine N.) (White, Tiffany Barnett)
Personality disorders and dysfunctional employee behavior: how can managers cope?
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(Sidle, Stuart D.)
Implementing a Customer Orientation: Extension of Theory and Application
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(Kennedy, Karen Norman) (Goolsby, Jerry R.) (Arnould, Eric J.)
Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Cu…
1
(Verhoef, Peter C.)
An Exploratory Study of the Introduction of Online Reverse Auctions
1
(Jap, Sandy D.)
Promoting Relationship Learning
1
(Selnes, Fred) (Sallis, James)
The Identity Salience Model of Relationship Marketing Success: The Case of Nonprofit Marketing
1
(Hunt, Shelby D.) (Arnett, Dennis B.) (German, Steve D.)
Consumer-Company Identification: A Framework for Understanding Consumers' Relationships with Comp…
1
(Bhattacharya, C.B.) (Sen, Sankar)
A Configuration Theory Assessment of Marketing Organization Fit with Business Strategy and Its Re…
1
(Morgan, Neil A.) (Vorhies, Douglas W.)
The Impact of Customer Relationship Characteristics on Profitable Lifetime Duration
1
(Kumar, V.) (Reinartz, Werner J.)
Firms Reap What They Sow: The Effects of Shared Values and Perceived Organizational Justice on Cu…
1
(Netemeyer, Richard G.) (Maxham, James G., III)
The Integrated Networks Model: Explaining Resource Allocations in Network Markets
1
(Shervani, Tasadduq) (Srivastava, Rajendra K.) (Frels, Judy K.)
A Customer Lifetime Value Framework for Customer Selection and Resource Allocation Strategy
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(Kumar, V.) (Venkatesan, Rajkumar)
Building and Sustaining Buyer-Seller Relationships in Mature Industrial Markets
1
(Rangan, V. Kasturi) (Narayandas, Das)
The Role of Relational Knowledge Stores in Interfirm Partnering
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(Grewal, Rajdeep) (Sohi, Ravipreet S.) (Johnson, Jean L.)
Relationship Governance in a Supply Chain Network
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(Heide, Jan B.) (Wathne, Kenneth H.)
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CELEB FEB UI
PSB lt.1 - B. Penunjang
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PSB lt.1 - R. Prof. Sumitro Djojohadikusumo
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