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A Customer Relationship Management Roadmap: What Is Known, Potential Pitfalls, and Where to Go
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(Staelin, Richard) (Boulding, William) (Ehret, Michael) (Johnston, Wesley J.)
It's the little things that matter: an examination of knowledge workers' energy management
1
(Fritz, Charlotte) (Lam, Chak Fu) (Spreitzer, Gretchen M.)
Does gender influence the terms of small business loans?
1
(Largay III, James A.) (Qiu, Xiaodong)
Open innovation: past research, current debates, and future directions
1
(Lichtenthaler, Ulrich)
The Hidden Minefields in the Adoption of Sales Force Automation Technologies
1
(Speier, Cheri) (Venkatesh, Viswanath)
Managing Business-to-Business Customer Relationships Following Key Contact Employee Turnover in a…
1
(Bendapudi, Neeli) (Leone, Robert P.)
Dynamic Customer Relationship Management: Incorporating Future Considerations into the Service Re…
1
(Winer, Russell S.) (Lemon, Katherine N.) (White, Tiffany Barnett)
Personality disorders and dysfunctional employee behavior: how can managers cope?
1
(Sidle, Stuart D.)
Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Cu…
1
(Verhoef, Peter C.)
Promoting Relationship Learning
1
(Selnes, Fred) (Sallis, James)
The Identity Salience Model of Relationship Marketing Success: The Case of Nonprofit Marketing
1
(Hunt, Shelby D.) (Arnett, Dennis B.) (German, Steve D.)
Building and Sustaining Buyer-Seller Relationships in Mature Industrial Markets
1
(Rangan, V. Kasturi) (Narayandas, Das)
The Role of Relational Knowledge Stores in Interfirm Partnering
1
(Grewal, Rajdeep) (Sohi, Ravipreet S.) (Johnson, Jean L.)
Customer Portfolio Management: Toward a Dynamic Theory of Exchange Relationships
1
(Johnson, Michael D.) (Selnes, Fred)
Assertiveness and effective leadership: is there a tipping point?
1
(Santora, Joseph C.)
Balancing Acquisition and Retention Resources to Maximize Customer Profitability
1
(Kumar, V.) (Thomas, Jacquelyn S.) (Reinartz, Werner)
Determinants of Customers' Responses to Customized Offers: Conceptual Framework and Research Prop…
1
(Simonson, Itamar)
Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis
1
(Grewal, Dhruv) (Palmatier, Robert W.) (Dant, Rajiv P.) (Evans, Kenneth R.)
Friends, Businesspeople, and Relationship Roles: A Conceptual Framework and a Research Agenda
1
(Heide, Jan B.) (Wathne, Kenneth H.)
Job Satisfaction, Job Performance, and Effort: A Reexamination Using Agency Theory
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(Iyer, Ganesh) (Christen, Markus) (Soberman, David)
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