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A Strategic Framework for Customer Relationship Management
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(Payne, Adrian) (Frow, Pennie)
A Customer Relationship Management Roadmap: What Is Known, Potential Pitfalls, and Where to Go
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(Staelin, Richard) (Boulding, William) (Ehret, Michael) (Johnston, Wesley J.)
The Hidden Minefields in the Adoption of Sales Force Automation Technologies
1
(Speier, Cheri) (Venkatesh, Viswanath)
Dynamic Customer Relationship Management: Incorporating Future Considerations into the Service Re…
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(Winer, Russell S.) (Lemon, Katherine N.) (White, Tiffany Barnett)
Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Cu…
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(Verhoef, Peter C.)
Promoting Relationship Learning
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(Selnes, Fred) (Sallis, James)
The Identity Salience Model of Relationship Marketing Success: The Case of Nonprofit Marketing
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(Hunt, Shelby D.) (Arnett, Dennis B.) (German, Steve D.)
The Role of Relational Knowledge Stores in Interfirm Partnering
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(Grewal, Rajdeep) (Sohi, Ravipreet S.) (Johnson, Jean L.)
Assertiveness and effective leadership: is there a tipping point?
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(Santora, Joseph C.)
Balancing Acquisition and Retention Resources to Maximize Customer Profitability
1
(Kumar, V.) (Thomas, Jacquelyn S.) (Reinartz, Werner)
Determinants of Customers' Responses to Customized Offers: Conceptual Framework and Research Prop…
1
(Simonson, Itamar)
Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis
1
(Grewal, Dhruv) (Palmatier, Robert W.) (Dant, Rajiv P.) (Evans, Kenneth R.)
Friends, Businesspeople, and Relationship Roles: A Conceptual Framework and a Research Agenda
1
(Heide, Jan B.) (Wathne, Kenneth H.)
Value-Based Differentiation in Business Relationships: Gaining and Sustaining Key Supplier Status
1
(Ulaga, Wolfgang) (Soberman, David)
Strategic market relationships : from strategy to implementation 2nd ed
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(Donaldson, Bill)
An Entrepreneurial perspective on the firm-environment relationship
1
(Smith, Ken G.) (Cao, Qing)
Organizational tenure and job performance
1
(Feldman, Daniel C.) (Ng, Thomas W. H.)
Optimism and the nonlinear citizenship behavior—job satisfaction relationship in three studies
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(Ferris, Gerald R.) (Perrewe, Pamela L.) (Hochwarter, Wayne A.) (Munyon, Timothy P.)
A meta-analytic investigation of gender differences in mentoring
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(Allen, Tammy D.) (O'Brien, Kim,berly E.) (Biga, Andrew) (Kessler, Stacey R.)
Pengaruh Brand Love dan Peran Mediasi Self Esteem dan Susceptibility to Normative Influences Terh…
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(Rambat Lupiyoadi (Pembimbing/Promotor)) (Sumiyarto (Penguji)) (Hapsari setyowardhani (Penguji)) (Kristine Natalia Lumban Gaol)
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CELEB FEB UI
PSB lt.1 - B. Penunjang
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PSB lt.1 - Pusat Data Ekonomi & Bisnis
PSB lt.1 - R. Prof. Sumitro Djojohadikusumo
PSB lt.2 - Karya Akhir
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