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Loyalty.com : customer relationship management in the new era of Internet marketing
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(Newell, Frederick)
Customer relationship management : creating competitive advantage through win-win relationship st…
1
(Storbacka, Kaj) (Lehtinen, Jarmo R.)
Pengaruh Customer Relationship Management Berbasis Artificial Intelligence (AI-CRM) terhadap Terc…
1
(Nurdin Sobari (Pembimbing/Promotor)) (Karto Adiwijaya (Penguji)) (Daniel Tumpal Hamonangan Aruan (Penguji)) (Dinda Wahyu Risanti)
Good profit : how creating value for others built one of the world's most successful companies
1
(Koch, Charles G.)
Business Coaching untuk Mengembangkan Model Bisnis Inovatif Guna Meningkatkan Penjualan Produk De…
1
(Avanti Fontana (Pembimbing/Promotor)) (Sisdjiatmo K. Widhaningrat (Penguji)) (Firliana Alvira) (Toto Pranoto (Penguji))
Building great customer experiences
2
(Shaw, Colin) (John Ivens)
Managing customers as investments: the strategic value of customers in the long run
3
(Gupta, Sumil) (Donald R. Lehmann)
Relationship marketing - management of customer relationships
4
(Bruhn, Manfred)
Contagious selling : how to turn a connection into a relationship that lasts a lifetime
2
(Rich, David A.)
Market busters: 40 strategic moves that drive exceptional business growth
2
(McGrath, Rita Gunter)
Why customers do What they Do : Who they are, why they buy, and how you can anticipate their ever…
3
(Cohen, Marshal)
Improving customer satisfaction, loyalty and profit: an integrated measurement and management system
1
(Jhnson, Michael D.)
Managing customers profitability
2
(Ryals, Lynette)
The Customer relationship management process: its measurement and impact on performance
1
(Reinartz, Werner J.) (Hoyer, Wayne D.) (Krafft, Manfred)
The Theoritical underpinnings of customer asset management: a framework and propositions for futu…
1
(Lemon, Katherine N.) (Verhoef, Peter C.) (Bolton, Ruth)
From Social to Sale: The Effects of Firm-Generated Content in Social Media on Customer Behavior
1
(Janakiraman, Ramkumar) (Bezaweda, Ram) (Kumar, Ashish) (Rishika, Rishika) (Kannan, P K)
How does CEO tenure matter? the mediating role of firm-employee and firm-customer relationships
1
(Luo, Xueming) (Kanuri, Vamsi K.) (Andrews, Michelle)
Customer Relationship Management: Pengembangan Memakai Konsep-konsep di Pemasaran
1
(Heruwasto, I)
Using gifts and trees to make recyclers of Indian consumers
1
(O\'Connell, Andrew)
The Importance of modeling temporal dependence of timing and quantity in direct marketing
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(Allenby, Greg M.) (Jen, Lichung) (Chou, Chien-Heng)
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PSB lt.1 - B. Penunjang
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PSB lt.1 - Pusat Data Ekonomi & Bisnis
PSB lt.1 - R. Prof. Sumitro Djojohadikusumo
PSB lt.2 - Karya Akhir
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