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Customer reactions to emotional labor: the roles of employee acting strategies and customer detec…
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(Hennig-Thurau, Thorsten) (Groth, Markus) (Walsh, Gianfranco)
Contextualizing emotional display rules: examining the roles of targets and discrete emotions in …
1
(Diefendorff, James M.) (Greguras, Gary J.)
Intelligences, minds, and cultures-the key factors in shaping future great leaders
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(Musa, Soebowo)
Searing sentiment or cold calculation? the effects of leader emotional displays on team performan…
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(Homan, Astrid C.) (Knippenberg, Daan van) (Kleef, Gerben A. van) (Beersma, Bianca) (Damen, Frederic)
Rhetoric or remedy? a critique on developing emotional intelligence
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(Lindebaum, Dirk)
Fear and loving in Las Vegas: evolution, emotion, and persuasion
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(Griskevicius, Vladas) (Goldstein, Noah J.) (Mortensen, Chad R.) (Sundie, Jill M.) (Cialdini, Robert B.) (Kenrick, Douglas T.)
Planned versus actual betting in sequential gambles
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(Iyer, Ganesh) (Andrade, Eduardo B.)
Leadership lessons from Abraham Lincoln
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Customer (in) justice and emotional labor: the role of perspective taking, anger, and emotional r…
1
(Rupp, Deborah E.) (McCance, A. Silke) (Spencer, Sharmin) (Sonntag, Karlheinz)
Employee motivation; a powerful new model
1
(Nohria, Nitin) (Groysberg, Boris) (Lee, Linda-Eling)
Delight by design: the role of hedonic versus utilitarian benefits
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(Mahajan, Vijay) (Raghunathan, Rajagopal) (Chitturi, Ravindra)
The Role of affect in the entrepreneurial process
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(Baron, Robert A.)
Carrying too heavy a load? the communication and miscommunication of emotion by email
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(Byron, Kristin)
Making the break count: an episodic examination of recovery activities, emotional experiences, an…
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(Trougakos, John P.) (Beal, Daniel J.) (Green, Stephen G. , Weiss, Howard M.)
Abusive supervision, upward maintenance communication, and subordinates psychological distress
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(Carr, Jon C.) (Tepper, Bennett J.) (Moss, Sherry E.) (Lockhart, Daniel E.)
Form versus function: how the intensities of specific emotions evoked in functional versus hedoni…
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(Mahajan, Vijay) (Raghunathan, Rajagopal) (Chitturi, Ravindra)
Being emotional during decision making-good or bad? an empirical investigation
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(Seo, Myeong-Gu) (Barrett, Lisa Feldman)
Analisis experiental marketing, emotional branding, and brand trust terhadap loyalitas merek Mentari
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(Hamzah, Amir)
The Influence of incidental affect on consumers' food intake
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(Inman, J. Jeffrey) (Wansink, Brian) (Garg, Nitika)
Are All smiles created equal? how emotional contagion and emotional labor affect service relation…
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(Hennig-Thurau, Thorsten) (Groth, Markus) (Paul, Michael) (Gremler,Gremler, Dwayne D.)
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CELEB FEB UI
PSB lt.1 - B. Penunjang
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PSB lt.1 - R. Prof. Sumitro Djojohadikusumo
PSB lt.2 - Karya Akhir
PSB lt.dasar - Pascasarjana
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