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Hal. Awal
Sebelumnya
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Berikutnya
Hal. Akhir
The Robustness of the Effects of Consumers' Participation in Market Research: The Case of Service…
1
(Simonson, Itamar) (Ofir, Chezy) (Yoon, Song) (Oh)
Pengaruh Destination Service Factors, Destination Experience dan Destination Satisfaction Terhada…
1
(Gita Gayatri (Pembimbing/Promotor)) (Elevita Yuliati (Penguji)) (Nurdin Sobari (Penguji)) (Tessa Pradnya Naraswari)
Proactive Postsales Service: When and Why Does It Pay off?
1
(Challagalla, Goutam) (Kohli, Ajay K.) (Venkatesh R.)
When Old Is Gold: The Role of Business Longevity in Risky Situations
1
(Desai, Preyas S.) (Kalra, Ajay) (Murthi, B. P. S)
Expanding Business-to-Business Customer Relationships: Modeling the Customer's Upgrade Decision
1
(Lemon, Katherine N.) (Verhoef, Peter C.) (Bolton, Ruth N.)
Does managerial motivation spill over to subordinates?
1
(Coget, Jean) (Francois)
Behavioral Consequences of Overbooking Service Capacity
1
(Wangenheim, Florian v.) (Bayon, Tomas)
Marketing Communication Drivers of Adoption Timing of a New E-Service among Existing Customers
1
(Verhoef, Peter C.) (Prins, Remco)
Pengaruh In-store Customer Experience terhadap Customer Satisfaction di OH!SOME Indonesia = The I…
1
(Imam Salehudin (Pembimbing/Promotor)) (Rambat Lupiyoadi (Penguji)) (Anna Amalyah Agus (Penguji)) (Dieva Dimitrizya)
Service Orientation of a Retailer's Business Strategy: Dimensions, Antecedents, and Performance O…
1
(Homburg, Christian) (Hoyer, Wayne D.) (Fassnacht, Martin)
A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recov…
1
(Netemeyer, Richard G.) (Maxham, James G., III)
Understanding Service Convenience
1
(Grewal, Dhruv) (Berry, Leonard L.) (Seiders, Kathleen)
What to Convey in Antismoking Advertisements for Adolescents: The Use of Protection Motivation Th…
1
(Pechmann, Cornelia) (Zhao, Guangzhi) (Goldberg, Marvin E.) (Reibling, Ellen Thomas)
Gaining Compliance and Losing Weight: The Role of the Service Provider in Health Care Services
1
(Gilly, Mary C.) (Graham, John L.) (Dellande, Stephanie)
Geographic Patterns in Customer Service and Satisfaction: An Empirical Investigation
1
(Mittal, Vikas) (Kamakura, Wagner A.) (Govind, Rahul)
Internal Benefits of Service-Worker Customer Orientation: Job Satisfaction, Commitment, and Organ…
1
(Mowen, John C.) (Brown, Tom J.) (Donavan, D. Todd)
Conflicts in the Work-Family Interface: Links to Job Stress, Customer Service Employee Performanc…
1
(Netemeyer, Richard G.) (Maxham, James G., III) (Pullig, Chris)
Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Ser…
1
(Bitner, Mary Jo) (Brown, Stephen W.) (Meuter, Matthew L.) (Ostrom, Amy L.)
Reflections upon "sizing the emerging global labor market"
1
(Dossani, Rafiq) (Kenney, Martin)
Sizing the emerging global labor market: rational behavior from both companies and countries can …
1
(Farrell, Diana) (Laboissiere, Martha A.) (Rosenfeld, Jaeson)
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Studi Kasus FEB UI
Tesis
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