Found 162 results for your keywords: subject="Customer Satisfaction"
Hal. Awal Sebelumnya 6 7 8 9 Berikutnya Hal. Akhir

Service with a smile and encounter satisfaction: emotional contagion and appraisal mechanisms

1
(Barger, Patricia B.) (Grandey, Alicia A.)

Whence consumer loyalty?

1
(Oliver, Richard L.)

The impact of cognitive intertia on postconsumption evaluation processes

1
(Mattila, Anna S.)

On the trait atecedents and outcomes of service worker job resourcefulness: a hierarchical model …

1
(Mowen, John C.) (Brown, Tom J.) (Licata, Jane W.) (Harris, Eric G.)

Factors influencing the likelihood of customer defection: the role of consumer knowledge

1
(Srivastava, Rajendra K.) (Capraro, Anthony J.) (Broniarczyk, Susan)

Service failure and recovery: the impact of relationship factors on customer satisfaction

1
(Ganesan, Shankar) (Hess, Ronald L.) (Klein, Noreen M.)

Consumer switching costs: a typology, antecedents, and consequences

1
(Mahajan, Vijay) (Burnham, Thomas A.) (Frels, Judy K.)

Investigating industry context effects in consumer-firm relationships: preliminary results from a…

1
(Singh, Jagdip) (Nijssen, Edwin)

Customer satisfaction and shareholder value

1
(Fornell, Claes) (Anderson, Eugene W.) (Mazvancheryl, Sanal K.)

Firms reap what they sow: the effects of shared values and perceived organizational justice on cu…

1
(Netemeyer, Richard G.) (Maxham, James G.)

Psychological implications of customer participation in co-production

1
(Bendapudi, Neeli) (Leone, Robert P.)

Exploring the phenomenon of customers' desired value change in a business-to-business context

1
(Woodruff, Robert B.) (Flint, Daniel J.) (Gardial, Sarah Fisher)

A longitudinal study of complaining customers' evaluations of multiple service failures and recov…

1
(Netemeyer, Richard G.) (Maxham, James G.)

Customer service yang baik landasan pencapaian customer satisfaction

1
(Assauri, Sofjan)

Do Satisfied customers really pay more? a study of the relationship between customer satisfaction…

1
(Homburg, Christian) (Koschate, Nicole) (Hoyer, Wayne D.)

The Effect of customer satisfaction, relationship commitment dimensions, and triggers on customer…

1
(Gustafsson, Anders) (Johnson, Michael D.) (Ross, Inger)

Why do customer relationship management applications affect customer satisfaction?

1
(Mithas, Sunil) (Krishnan, M.S.) (Fornell, Claes)

Do satisfied customers buy more? examining moderating influences in a retailing context

1
(Grewal, Dhruv) (Seiders, Kathleen) (Voss, Glenn B.) (Godfrey, Andrea L.)

Understanding firms' customer satisfaction information usage

1
(Morgan, Neil A.) (Anderson, Eugene W) (Mittal, Vikas)

Customer satisfaction, cash flow, and shareholder value

1
(Gruca, Thomas S.) (Rego, Lopo L.)
Hal. Awal Sebelumnya 6 7 8 9 Berikutnya Hal. Akhir