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subject="Customer Satisfaction"
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Hal. Awal
Sebelumnya
6
7
8
9
Determinants of perceived web site interactivity
1
(Zinkhan, George M.) (Song, Ji Hee)
Do Frontline mechanisms matter? impact of quality and productivity orientations on unit revenue, …
1
(Singh, Jagdip) (Ye, Jun) (Marinova, Detelina)
Customer prioritization: does it pay off, and how should it be implemented?
1
(Homburg, Christian) (Droll, Mathias) (Totzek, Dirk)
Critical incidents and the impact of satisfaction on customer share
1
(Verhoef, Peter C.) (Doorn, Jenny van)
The Long-term stock market valuation of customer satisfaction
1
(Keiningham, Timothy L.) (Cooil, Bruce) (Aksoy, Lerzan) (Groening, Christopher) (Yalcin, Atakan)
Satisfaction, complaint, and the stock value gap
1
(Homburg, Christian) (Luo, Xueming)
Delight by design: the role of hedonic versus utilitarian benefits
1
(Mahajan, Vijay) (Raghunathan, Rajagopal) (Chitturi, Ravindra)
Analisis hubungan antara service quality, customer satisfaction, dan switching cost terhadap cust…
1
(Halim, Rizal Edy) (Herawati, Wenny)
Managing global accounts
1
(Yip, George S.) (Bink, Audrey J.M.)
Mapping your competitive position
1
(D\'Aveni, Richard)
A Longitudinal examination of Net promoter and firm revenue growth
1
(Keiningham, Timothy L.) (Aksoy, Lerzan) (Cooli, Bruce) (Andreassen, Tor Wallin)
Choice goal attainment and decision and consumption satisfaction
1
(Lehmann, Donald R.) (Herrmann, Andreas) (Heitmann, Mark)
A Longitudinal analysis of customer satisfaction and share of wallet: investigating the moderatin…
1
(Keiningham, Timothy L.) (Cooil, Bruce) (Aksoy, Lerzan) (Hsu, Michael)
Fading optimism in products: temporal changes in expectations about performance
1
(Houston, Michael J.) (Monga, Ashwani)
The Effect od stating expectations on customer satisfaction and shopping experience
1
(Simonson, Itamar) (Ofir, Chezy)
Satisfaction strength and customer loyalty
1
(Grewal, Rajdeep) (Chandrashekaran, Murali) (Rotte, Kristin) (Tax, Stephen S.)
Service with a smile and encounter satisfaction: emotional contagion and appraisal mechanisms
1
(Barger, Patricia B.) (Grandey, Alicia A.)
The impact of cognitive intertia on postconsumption evaluation processes
1
(Mattila, Anna S.)
On the trait atecedents and outcomes of service worker job resourcefulness: a hierarchical model …
1
(Mowen, John C.) (Brown, Tom J.) (Licata, Jane W.) (Harris, Eric G.)
Factors influencing the likelihood of customer defection: the role of consumer knowledge
1
(Srivastava, Rajendra K.) (Capraro, Anthony J.) (Broniarczyk, Susan)
Hal. Awal
Sebelumnya
6
7
8
9
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ADB Repository
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B. Wajib
Cases Harvard
Data Ekonomi & Bisnis
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Non Buku
Pidato Guru Besar
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Studi Kasus FEB UI
Tesis
Video
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CELEB FEB UI
PSB lt.1 - B. Penunjang
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PSB lt.1 - Pusat Data Ekonomi & Bisnis
PSB lt.1 - R. Prof. Sumitro Djojohadikusumo
PSB lt.2 - Karya Akhir
PSB lt.dasar - Pascasarjana
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