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Psychological Implications of Customer Participation in Co-Production
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(Bendapudi, Neeli) (Leone, Robert P.)
Customer Satisfaction and Shareholder Value
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(Fornell, Claes) (Anderson, Eugene W.) (Mazvancheryl, Sanal K.)
Geographic Patterns in Customer Service and Satisfaction: An Empirical Investigation
1
(Mittal, Vikas) (Kamakura, Wagner A.) (Govind, Rahul)
the Rain man cometh--again.
1
(Zemsky, Robert)
Analisis Pengaruh Cross-Channel Consistency terhadap Brand Loyalty melalui Brand Trust dan Cons…
1
(Gita Gayatri (Pembimbing/Promotor)) (Elevita Yuliati (Penguji)) (Nurdin Sobari (Penguji)) (Amira Zahra Salim)
Internal Benefits of Service-Worker Customer Orientation: Job Satisfaction, Commitment, and Organ…
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(Mowen, John C.) (Brown, Tom J.) (Donavan, D. Todd)
the Management of organizational justice
1
(Bowen, David E.) (Cropanzano, Russell) (Gilliland, Stephen W.)
Outstanding customer satisfaction: the key to a talented workforce?
1
(Wells, Rebecca M. J.)
Understanding Firms' Customer Satisfaction Information Usage
1
(Morgan, Neil A.) (Anderson, Eugene W) (Mittal, Vikas)
Customer Satisfaction, Cash Flow, and Shareholder Value
1
(Gruca, Thomas S.) (Rego, Lopo L.)
How Organizational Complaint Handling Drives Customer Loyalty: An Analysis of the Mechanistic and…
1
(Homburg, Christian) (Furst, Andreas)
Do Satisfied Customers Really Pay More? A Study of the Relationship between Customer Satisfaction…
1
(Homburg, Christian) (Koschate, Nicole) (Hoyer, Wayne D.)
Corporate Social Responsibility, Customer Satisfaction, and Market Value
1
(Luo, Xueming) (Bhattacharya, C. B.)
The Role of Cognition and Affect in the Formation of Customer Satisfaction: A Dynamic Perspective
1
(Homburg, Christian) (Koschate, Nicole) (Hoyer, Wayne D.)
Job Satisfaction, Job Performance, and Effort: A Reexamination Using Agency Theory
1
(Iyer, Ganesh) (Christen, Markus) (Soberman, David)
Customer Satisfaction and Stock Prices: High Returns, Low Risk
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(Mithas, Sunil) (Fornell, Claes) (Krishnan, M. S.) (Morgeson, Forrest V., III.)
Hard day's work: a boon for performance but a bane for satisfaction?
1
(McFarlin, Dean B.)
Service clues and customer assessment of the service experience: lessons from marketing
1
(Berry, Leonard L.) (Wall, Eileen A.) (Carbone, Lewis P.)
Nonlinear politics perceptions—work outcomes relationships: a three-study, five-sample investig…
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(Ferris, Gerald R.) (Treadway, Darren C.) (Hochwarter, Wayne A.) (Laird, Mary Dana) (Gallagher, Vickie Coleman)
Pengaruh Online Personalized Recommended Product Quality dan Customer Materialism yang Dimediasi …
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(Anna Amalyah Agus (Pembimbing/Promotor)) (Nurdin Sobari (Penguji)) (Sari Wahyuni (Penguji)) (Angela Dewi)
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CELEB FEB UI
PSB lt.1 - B. Penunjang
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PSB lt.1 - Pusat Data Ekonomi & Bisnis
PSB lt.1 - R. Prof. Sumitro Djojohadikusumo
PSB lt.2 - Karya Akhir
PSB lt.dasar - Pascasarjana
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