Found 21 results for your keywords: subject="Complaint"
1 2 Berikutnya Hal. Akhir

A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recov…

1
(Netemeyer, Richard G.) (Maxham, James G., III)

Firms Reap What They Sow: The Effects of Shared Values and Perceived Organizational Justice on Cu…

1
(Netemeyer, Richard G.) (Maxham, James G., III)

How Organizational Complaint Handling Drives Customer Loyalty: An Analysis of the Mechanistic and…

1
(Homburg, Christian) (Furst, Andreas)

Pengaruh Pencemaran Lingkungan terhadap Keluhan Kesehatan Balita dan Lansia = The Effect of Envir…

1
(Turro S. Wongkaren (Pembimbing/Promotor)) (Chotib (Penguji)) (Elda Luciana Pardede (Penguji)) (Ajeng Roro Pangestu)

Hug your haters : how to embrace complaints and keep your customers

1
(Baer, Jay)

Pengaruh Service Quality terhadap Customer Satisfaction, Complaints, Engagement, dan Loyalty: Stu…

1
(Sri Rahayu Hijrah Hati (Pembimbing/Promotor)) (Gita Gayatri (Penguji)) (Arga Hananto (Penguji)) (Malinda Puteri Kusaeni)

Pengaruh waktu tempuh dan pemilihan moda transportasi pelaku mobilitas ulang alik terhadap keluha…

1
(Chotib (Pembimbing/Promotor)) (Hera Susanti (Penguji)) (Paksi Cattra Kamang Walandouw (Penguji)) (Noti Lansaroni)

When customer love turns into lasting hate:the effects of relationship strength and time on custo…

1
(Gregoire, Yany) (Tripp, Thomas M.) (Legoux, Renaud)

Satisfaction, complaint, and the stock value gap

1
(Homburg, Christian) (Luo, Xueming)

The Customers' revenge

1
(Ariely, Dan)

Consumer negative voice and firm-idiosyncratic stock returns

1
(Luo, Xueming)

Pengaruh generic dan islamic attributes terhadap kepuasan wisatawan serta konsekuensinya pada par…

1
(Fajriyati, Ilisa) (Dr. Ignatius Heruwasto (Penguji)) (Dr. Rizal Edy halim (Penguji)) (Dr. T. Ezni Balqiah (Penguji)) (Prof. Dr. Adi Zakaria Afiff (Pembimbing/Promotor)) (Prof. Firmanzah, S.E., M.M., M.Phil., Ph.D (Penguji)) (Gita Gayatri, Ph.D (CoPromotor)) (Sri Rahayu Hijrah Hati, Ph.D (CoPromotor)) (Dr. Asnan Furinto (Penguji))

Consumer complaint behavior (CCB) of Jombang health care (KJS) for increasing health facility ser…

1
(Sulistyowati, Endah) (Danny Wibowo)

Penanganan komplain pelanggan : perspektif penyelenggara jasa dan pelanggan

1
(Kurniawati)

Pengaruh persepsi dan sikap terhadap perilaku komplain konsumen studi kasus : konsumen Departemen…

1
(Rizal Edi Halim (Pembimbing/Promotor)) (Filipus Christian W)

Winning back upset customer : melayani pelanggan kecewa

1
(Morgan, Rebecca L.) (Fiyanti Osman)

Analisis pengaruh emosi terhadap respon tindakan dalam perilaku komplain konsumen setelah terjadi…

1
(Sri Daryanti (Pembimbing/Promotor)) (Yuliaddhi, Prahman S.)

Dampak pemulihan jasa terhadap kepuasan pelanggan : sebuah perbandingan antara pelanggan yang kom…

1
(Rizal Edy Halim (Pembimbing/Promotor)) (Fauzan, Rushli)

Analisis pengaruh customer complaints, positive affectivity, dan negatif affectivity terhadap kom…

1
(Leis Suzanawati (Pembimbing/Promotor)) (Asri, Nur Sri Ubaya)

Pengaruh Quality Complaint Alternative Service Quality Terhadap Intention to Switch pada Pengguna…

1
(Firmanzah (Pembimbing/Promotor)) (Budi Susatiyo)
1 2 Berikutnya Hal. Akhir