Found 17 results for your keywords: subject="Complaints"

Pengaruh Pencemaran Lingkungan terhadap Keluhan Kesehatan Balita dan Lansia

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(Turro S. Wongkaren (Pembimbing/Promotor)) (Chotib (Penguji)) (Elda Luciana Pardede (Penguji)) (Ajeng Roro Pangestu)

Pengaruh Service Quality terhadap Customer Satisfaction, Complaints, Engagement, dan Loyalty: Stu…

1
(Sri Rahayu Hijrah Hati (Pembimbing/Promotor)) (Gita Gayatri (Penguji)) (Arga Hananto (Penguji)) (Malinda Puteri Kusaeni)

Pengaruh waktu tempuh dan pemilihan moda transportasi pelaku mobilitas ulang alik terhadap keluha…

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(Chotib (Pembimbing/Promotor)) (Hera Susanti (Penguji)) (Paksi Cattra Kamang Walandouw (Penguji)) (Noti Lansaroni)

When customer love turns into lasting hate:the effects of relationship strength and time on custo…

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(Gregoire, Yany) (Tripp, Thomas M.) (Legoux, Renaud)

Satisfaction, complaint, and the stock value gap

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(Homburg, Christian) (Luo, Xueming)

The Customers' revenge

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(Ariely, Dan)

Consumer negative voice and firm-idiosyncratic stock returns

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(Luo, Xueming)

Firms reap what they sow: the effects of shared values and perceived organizational justice on cu…

1
(Netemeyer, Richard G.) (Maxham, James G.)

A longitudinal study of complaining customers' evaluations of multiple service failures and recov…

1
(Netemeyer, Richard G.) (Maxham, James G.)

How organizational complaint handling drives customer loyalty: an analysis of the mechanistic and…

1
(Homburg, Christian) (Furst, Andreas)

Penanganan komplain pelanggan : perspektif penyelenggara jasa dan pelanggan

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(Kurniawati)

Pengaruh persepsi dan sikap terhadap perilaku komplain konsumen studi kasus : konsumen Departemen…

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(Rizal Edi Halim (Pembimbing/Promotor)) (Filipus Christian W)

Winning back upset customer : melayani pelanggan kecewa

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(Morgan, Rebecca L.) (Fiyanti Osman)

Analisis pengaruh emosi terhadap respon tindakan dalam perilaku komplain konsumen setelah terjadi…

1
(Sri Daryanti (Pembimbing/Promotor)) (Yuliaddhi, Prahman S.)

Dampak pemulihan jasa terhadap kepuasan pelanggan : sebuah perbandingan antara pelanggan yang kom…

1
(Rizal Edy Halim (Pembimbing/Promotor)) (Fauzan, Rushli)

Analisis pengaruh customer complaints, positive affectivity, dan negatif affectivity terhadap kom…

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(Leis Suzanawati (Pembimbing/Promotor)) (Asri, Nur Sri Ubaya)

Hug your haters : how to embrace complaints and keep your customers / Jay Baer

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(Baer, Jay)