Found 17 results for your keywords: subject="Complaints"

When Customer Love Turns into Lasting Hate: The Effects of Relationship Strength and Time on Cust…

1
(Gregoire, Yany) (Tripp, Thomas M.) (Legoux, Renaud)

Satisfaction, Complaint, and the Stock Value Gap

1
(Homburg, Christian) (Luo, Xueming)

Consumer Negative Voice and Firm-Idiosyncratic Stock Returns

1
(Luo, Xueming)

A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recov…

1
(Netemeyer, Richard G.) (Maxham, James G., III)

Firms Reap What They Sow: The Effects of Shared Values and Perceived Organizational Justice on Cu…

1
(Netemeyer, Richard G.) (Maxham, James G., III)

How Organizational Complaint Handling Drives Customer Loyalty: An Analysis of the Mechanistic and…

1
(Homburg, Christian) (Furst, Andreas)

Pengaruh Pencemaran Lingkungan terhadap Keluhan Kesehatan Balita dan Lansia = The Effect of Envir…

1
(Turro S. Wongkaren (Pembimbing/Promotor)) (Chotib (Penguji)) (Elda Luciana Pardede (Penguji)) (Ajeng Roro Pangestu)

Hug your haters : how to embrace complaints and keep your customers

1
(Baer, Jay)

Pengaruh Service Quality terhadap Customer Satisfaction, Complaints, Engagement, dan Loyalty: Stu…

1
(Sri Rahayu Hijrah Hati (Pembimbing/Promotor)) (Gita Gayatri (Penguji)) (Arga Hananto (Penguji)) (Malinda Puteri Kusaeni)

Pengaruh waktu tempuh dan pemilihan moda transportasi pelaku mobilitas ulang alik terhadap keluha…

1
(Chotib (Pembimbing/Promotor)) (Hera Susanti (Penguji)) (Paksi Cattra Kamang Walandouw (Penguji)) (Noti Lansaroni)

The Customers' revenge

1
(Ariely, Dan)

Penanganan komplain pelanggan : perspektif penyelenggara jasa dan pelanggan

1
(Kurniawati)

Pengaruh persepsi dan sikap terhadap perilaku komplain konsumen studi kasus : konsumen Departemen…

1
(Rizal Edi Halim (Pembimbing/Promotor)) (Filipus Christian W)

Winning back upset customer : melayani pelanggan kecewa

1
(Morgan, Rebecca L.) (Fiyanti Osman)

Analisis pengaruh emosi terhadap respon tindakan dalam perilaku komplain konsumen setelah terjadi…

1
(Sri Daryanti (Pembimbing/Promotor)) (Yuliaddhi, Prahman S.)

Dampak pemulihan jasa terhadap kepuasan pelanggan : sebuah perbandingan antara pelanggan yang kom…

1
(Rizal Edy Halim (Pembimbing/Promotor)) (Fauzan, Rushli)

Analisis pengaruh customer complaints, positive affectivity, dan negatif affectivity terhadap kom…

1
(Leis Suzanawati (Pembimbing/Promotor)) (Asri, Nur Sri Ubaya)