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Hal. Akhir
X : the experience when business meets design
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(Solis, Brian)
Extreme trust : turning proactive honesty and flawless execution into long-term profits
1
(Peppers, Don) (Rogers, Martha)
Zombie loyalists : using great service to create rabid fans
1
(Shankman, Peter)
Harvard Business Review on increasing customer loyalty
1
(Harvard Business Review (b))
Pengaruh peran agen terhadap loyalitas pembelian merek di industri asuransi kerugian
1
(Chairy (Pembimbing/Promotor)) (Ratih Dian Anggraeni)
Strategi customer relationship management pada usaha kecil menengah bengkel trijaya ban 83
1
(Agung Nugroho Soedibyo (Pembimbing/Promotor)) (Manurung, Nicholas Arizona)
Analisis probabilitas lapse polis asuransi jiwa dengan memanfaatkan data customer reklationship m…
1
(Asep Suwondo (Pembimbing/Promotor)) (Chandrawati, Triastuti)
Pengaruh Astra World sebagai customer relationship management terhadap loyalitas pelanggan Astra …
1
(John D. Rembeth (Pembimbing/Promotor)) (F.X. Teddy Prasetyo)
The application of consumer relationship marketing in PT Bank X : Case studi PT ABC
1
(Harryadin Mahardika (Pembimbing/Promotor)) (Pramesti, Fidellia)
Public relations : the profession and the practice
1
(Lattimore, Dan) (Baskin, Otis)
Loyalty rules! : how today's leaders build lasting relationships / Frederick F. Reichheld
2
(Reichheld, Frederick F.)
Winning back upset customer : melayani pelanggan kecewa
1
(Morgan, Rebecca L.) (Fiyanti Osman)
The financial services marketing handbook : tactics and techniques that produce results
3
(Ehrlich, Evelyn) (Fanelli, Duke)
Pengaruh kualitas layanan terhadap kepuasan emosional dan dampaknya pada kualitas hubungan serta …
1
(Teddy Pawitra (Pembimbing/Promotor)) (Hutagaol, Partogi)
Identifikasi model pengukuran brand personality dan customer trust pada ritel farmasi (Apotik)
1
(Bambang Wiharto (Pembimbing/Promotor)) (Indriani)
Efektifitas customer relationship management terhadap kepuasan pelanggan : (studi kasus pada pT X…
1
(John Daniel Rembeth (Pembimbing/Promotor)) (Syafrin Wirawan)
Loyalitas konsumen berdasarkan penerapan customer relationship management pada industri consumer …
1
(Nurdin Sobari (Pembimbing/Promotor)) (Mutia Imro Atussoleha)
Development of joourno's business plan as a one stop wedding solution venture
1
(John Daniel Rembeth (Pembimbing/Promotor)) (Syalinda Citra)
Pengaruh brand dan customer relationship management terhadap nilai pemegang saham (shareholder va…
1
(Tengku Ezni Balkiah (Pembimbing/Promotor)) (Arimbo Wibowo)
Implementasi Customer Lifetime Value (CLV) dalam mengelola profitabilitas klien di perusahaan pel…
1
(Thomas H. Secokusumo (Pembimbing/Promotor)) (Dicky Ghozali)
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