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Hal. Akhir
Does managerial motivation spill over to subordinates?
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(Coget, Jean-Francois)
A Cultural Models Approach to Service Recovery
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(Ringberg, Torsten) (Odekerken-Schroder, Gaby) (Christensen, Glenn L.)
A Longitudinal Examination of Net Promoter and Firm Revenue Growth
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(Keiningham, Timothy L.) (Aksoy, Lerzan) (Cooli, Bruce) (Andreassen, Tor Wallin)
Responsiveness to Customers and Competitors: The Role of Affective and Cognitive Organizational S…
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(Homburg, Christian) (Grozdanovic, Marko) (Klarmann, Martin)
Peran Man-Machine Collaboration sebagai Moderator dalam Hubungan antara Omni-Channel Retailing da…
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(Tengku Ezni Balqiah (Pembimbing/Promotor)) (Elevita Yuliati (Penguji)) (Riffely Dewi Astuti (Penguji)) (Valdo Andrean Dinata)
Rethinking Customer Solutions: From Product Bundles to Relational Processes
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(Tuli, Kapil R.) (Kohli, Ajay K.) (Bharadwaj, Sundar G.)
Marketing Communication Drivers of Adoption Timing of a New E-Service among Existing Customers
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(Verhoef, Peter C.) (Prins, Remco)
Pengaruh Showrooming dan Webrooming Terhadap Purchase Intention: Peran Customer Engagement dan Cu…
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(Imam Salehudin (Pembimbing/Promotor)) (Rambat Lupiyoadi (Penguji)) (Anna Amalyah Agus (Penguji)) (Ronni Pangaribuan)
Neglected outcomes of customer satisfaction
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(Homburg, Christian) (Luo, Xueming)
Multichannel Shopping: Causes and Consequences
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(Kumar, V.) (Venkatesan, Rajkumar) (Ravishanker, Nalini)
Size and Share of Customer Wallet
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(Mela, Carl F.) (Kamakura, Wagner A.) (Du, Rex Yuxing)
A Penny for Your Thoughts: Referral Reward Programs and Referral Likelihood
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(Ryu, Gangseog) (Feick, Lawrence)
A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderatin…
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(Keiningham, Timothy L.) (Cooil, Bruce) (Aksoy, Lerzan) (Hsu, Michael)
Pengaruh Video Perjalanan Berdurasi Pendek Terhadap Inspirasi dan Niat Berwisata: Studi Kasus pad…
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(Tengku Ezni Balqiah (Pembimbing/Promotor)) (Elevita Yuliati (Penguji)) (Riffely Dewi Astuti (Penguji)) (Tirza Valence Soyama)
Pengaruh In-store Customer Experience terhadap Customer Satisfaction di OH!SOME Indonesia = The I…
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(Imam Salehudin (Pembimbing/Promotor)) (Rambat Lupiyoadi (Penguji)) (Anna Amalyah Agus (Penguji)) (Dieva Dimitrizya)
Inspirasi Iklan Erigo di Kalangan Gen Z : Peran Advertising Value dan Context Awareness Value (St…
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(Karto Adiwijaya (Pembimbing/Promotor)) (Rizal Edy Halim (Penguji)) (Daniel Tumpal Hamonangan Aruan (Penguji)) (Huygans, Christian)
Making Sales Technology Effective
2
(Perreault, William D.) (Hunter, Gary K.)
The Social Influence of Brand Community: Evidence from European Car Clubs
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(Algesheimer, Rene) (Dholakia, Utpal M.) (Herrman, Andreas)
Customer Strategy: Observations from the Trenches
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(Rogers, Martha)
Making Customer Relationship Management Work: The Measurement and Profitable Management of Custom…
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(Ryals, Lynette)
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