Found 19 results for your keywords: subject="Customer Retention"

Analisis Tingkat Pergantian Pelanggan (Churn Rate) Pada Perusahaan Distribusi Pelumas Shell

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(Arviansyah (Pembimbing/Promotor)) (RR. Ratih Dyah K. (Penguji)) (Jonathan N. Marpaung (Penguji)) (Ario Bagasworo)

Analisis Penerapan Standar ISO 27001:2013 untuk Scale Up Business pada Perusahaan Startup Delman.io

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(Siti Nurwahyuningsih Harahap (Penguji)) (Tubagus Muhammad Yusuf Khudri (Penguji)) (Dian Tauriana Siahaan (Pembimbing/Promotor)) (Adelia Talitha Nur Laily)

Analisis Pengaruh Switching Cost dan Consumer Inertia terhadap Customer Retention: Studi pada Mas…

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(Yeshika Alversia (Pembimbing/Promotor)) (Gita Gayatri (Penguji)) (Arga Hananto (Penguji)) (Jovan Farus Pasau Harefa)

The Customer has escaped

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(Cespedes, Frank V.) (Nunes, Paul F.)

Transaction Attributes and Customer Valuation

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(Braun, Michael) (Scheweidel, David A.) (Stein, Eli)

Do Switching costs make markets less competitive?

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(Dube, Jean-Pierre) (Rossi, Peter E.) (Hitsch, Gunter J.)

Competitive density and the customer acquisition-retention trade-off

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(Voss, Glenn B.) (Voss, Zannie Giraud)

A Longitudinal examination of Net promoter and firm revenue growth

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(Keiningham, Timothy L.) (Aksoy, Lerzan) (Cooli, Bruce) (Andreassen, Tor Wallin)

Dynamic customer relationship management: incorporating future considerations into the service re…

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(Winer, Russell S.) (Lemon, Katherine N.) (White, Tiffany Barnett)

A Longitudinal analysis of customer satisfaction and share of wallet: investigating the moderatin…

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(Keiningham, Timothy L.) (Cooil, Bruce) (Aksoy, Lerzan) (Hsu, Michael)

The effect of management commitment to service quality on employees' affective and performance ou…

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(Babakus, Emin) (Yavas, Ugur) (Karatepe, Osman M.) (Avci, Turgay)

Factors influencing the likelihood of customer defection: the role of consumer knowledge

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(Srivastava, Rajendra K.) (Capraro, Anthony J.) (Broniarczyk, Susan)

Consumer switching costs: a typology, antecedents, and consequences

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(Mahajan, Vijay) (Burnham, Thomas A.) (Frels, Judy K.)

Understanding the effect of customer relationship management efforts on customer retention and cu…

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(Verhoef, Peter C.)

Balancing acquisition and retention resources to maximize customer profitability

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(Thomas, Jacquelyn S.) (Reinartz, Werner)

The Effect of customer satisfaction, relationship commitment dimensions, and triggers on customer…

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(Gustafsson, Anders) (Johnson, Michael D.) (Ross, Inger)

RFM and CLV: using iso-value curves for customer base analysis

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(Yeung, Catherine, W.M.) (Wyer JR., Robert S.)

Customer churn prediction menggunakan big data analytics pendekatan untuk mengelola customer rete…

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(Adrian Achyar (Pembimbing/Promotor)) (Pratama, Aswin Marfan)

Pengaruh Kualitas Layanan Terhadap Retensi Pelanggan Pada Layanan Mobile Banking Melalui Kualitas…

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(Ganeswara, Ananggadipa) (Dr. Rizal Edy Halim, S.E., M.M. (Pembimbing/Promotor))