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subject="Customer relations"
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Hal. Akhir
X : the experience when business meets design
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(Solis, Brian)
Customer relationship management
1
(Anderson, Kristin) (Kerr, Carol)
Loyalty.com : customer relationship management in the new era of Internet marketing
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(Newell, Frederick)
Customer relationship management : creating competitive advantage through win-win relationship st…
1
(Storbacka, Kaj) (Lehtinen, Jarmo R.)
Pengaruh Customer Relationship Management Berbasis Artificial Intelligence (AI-CRM) terhadap Terc…
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(Nurdin Sobari (Pembimbing/Promotor)) (Karto Adiwijaya (Penguji)) (Daniel Tumpal Hamonangan Aruan (Penguji)) (Dinda Wahyu Risanti)
Good profit : how creating value for others built one of the world's most successful companies
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(Koch, Charles G.)
Value Space : winning the battle for market leadership : lessons from the world's most admired co…
1
(Sheth, Jagdish N.) (Mittal, Banwari)
Business Coaching untuk Mengembangkan Model Bisnis Inovatif Guna Meningkatkan Penjualan Produk De…
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(Avanti Fontana (Pembimbing/Promotor)) (Sisdjiatmo K. Widhaningrat (Penguji)) (Firliana Alvira) (Toto Pranoto (Penguji))
Building great customer experiences
2
(Shaw, Colin) (John Ivens)
Managing customers as investments: the strategic value of customers in the long run
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(Gupta, Sumil) (Donald R. Lehmann)
The power of understanding people : the key to strengthening relationships, increasing sales, and…
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(Mitchell, Dave)
Strategic customer management : integrating relationship marketing and CRM
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(Payne, Adrian) (Frow, Pennie)
Relationship marketing - management of customer relationships
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(Bruhn, Manfred)
Contagious selling : how to turn a connection into a relationship that lasts a lifetime
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(Rich, David A.)
The value effect : a murder mystery about the compulsive pursuit of "the next big thing" / John G…
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(Guaspari, John)
Managing Knowledge in International Firms: What role does customer knowledge play in building cus…
1
(Isfandiarni (Pembimbing/Promotor)) (Anindya Keishia Amberlyn)
Market busters: 40 strategic moves that drive exceptional business growth
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(McGrath, Rita Gunter)
Why customers do What they Do : Who they are, why they buy, and how you can anticipate their ever…
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(Cohen, Marshal)
Improving customer satisfaction, loyalty and profit: an integrated measurement and management system
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(Jhnson, Michael D.)
Managing customers profitability
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(Ryals, Lynette)
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B. Penunjang
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Cases Harvard
Data Ekonomi & Bisnis
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Open Source
Skripsi
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CELEB FEB UI
PSB lt.1 - B. Penunjang
PSB lt.1 - B. Wajib
PSB lt.1 - Pusat Data Ekonomi & Bisnis
PSB lt.1 - R. Prof. Sumitro Djojohadikusumo
PSB lt.2 - Karya Akhir
PSB lt.dasar - Pascasarjana
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