Found 68 results for your keywords: subject="Customer services"
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Proactive Postsales Service: When and Why Does It Pay off?

1
(Challagalla, Goutam) (Kohli, Ajay K.) (Venkatesh R.)

Social Identity and the Service—Profit Chain

1
(Homburg, Christian) (Hoyer, Wayne D.) (Wieseke, Jan)

A Cultural Models Approach to Service Recovery

1
(Ringberg, Torsten) (Odekerken-Schroder, Gaby) (Christensen, Glenn L.)

Responsiveness to Customers and Competitors: The Role of Affective and Cognitive Organizational S…

1
(Homburg, Christian) (Grozdanovic, Marko) (Klarmann, Martin)

Rethinking Customer Solutions: From Product Bundles to Relational Processes

1
(Tuli, Kapil R.) (Kohli, Ajay K.) (Bharadwaj, Sundar G.)

Service Orientation of a Retailer's Business Strategy: Dimensions, Antecedents, and Performance O…

1
(Homburg, Christian) (Hoyer, Wayne D.) (Fassnacht, Martin)

Understanding Service Convenience

1
(Grewal, Dhruv) (Berry, Leonard L.) (Seiders, Kathleen)

Antecedents and Consequences of the Service Climate in Boundary-Spanning Self-Managing Service Teams

1
(Jong, Ad de) (Ruyter, Ko de) (Lemmink, Jos)

Internal Benefits of Service-Worker Customer Orientation: Job Satisfaction, Commitment, and Organ…

1
(Mowen, John C.) (Brown, Tom J.) (Donavan, D. Todd)

Customer Portfolio Management: Toward a Dynamic Theory of Exchange Relationships

1
(Johnson, Michael D.) (Selnes, Fred)

Conflicts in the Work-Family Interface: Links to Job Stress, Customer Service Employee Performanc…

1
(Netemeyer, Richard G.) (Maxham, James G., III) (Pullig, Chris)

Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Ser…

1
(Bitner, Mary Jo) (Brown, Stephen W.) (Meuter, Matthew L.) (Ostrom, Amy L.)

Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relation…

1
(Gremler, Dwayne D.) (Hennig-Thurau, Thorsten) (Groth, Markus) (Paul, Michael)

Fighting Bias on the Front Lines

1
(Feldberg, Alexandra C) (Kim, Tami)

The Power of understanding people : the key to strengthening relationships, increasing sales, and…

1
(Mitchell, Dave)

Services marketing : people, technology, strategy 8th ed

9
(Lovelock, Christopher) (Wirtz, Jochen)

Up your service! : strategies and action steps to delight your customers now!

1
(Kaufman, Ron)

The Innovator's dilemma : when new technologies cause great firms to fail

2
(Christensen, Clayton M.)

Customer relationship management : creating competitive advantage through win-win relationship st…

1
(Storbacka, Kaj) (Lehtinen, Jarmo R.)

Building great customer experiences

2
(Shaw, Colin) (John Ivens)
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