Found 70 results for your keywords: subject="Customer services"
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Customer relationship management : creating competitive advantage through win-win relationship st…

1
(Storbacka, Kaj) (Lehtinen, Jarmo R.)

Building great customer experiences

2
(Shaw, Colin) (John Ivens)

Supply chain management : strategy, planning, and operation 5th ed

2
(Chopra, Sunil) (Meindl, Peter)

Supply chain management : strategy, planning, and operation 6th ed

4
(Chopra, Sunil) (Meindl, Peter)

The power of understanding people : the key to strengthening relationships, increasing sales, and…

1
(Mitchell, Dave)

Etika customer service

2
(Kasmir)

The innovator's dilemma : when new technologies cause great firms to fail Clayton M. Christensen **

2
(Christensen, Clayton M.)

IMC the next generation: five steps for delivering value and measuring returns using marketing co…

4
(Schultz, Don E.) (Heidi Schultz)

Customer portfolio management: toward a dynamic theory of exchange relationships

1
(Johnson, Michael D.) (Selness, Fred)

Antecedents and consequences of the service climate in boundary-spanning self-managing service terms

1
(Jong, Ad de) (Ruyter, Ko de)

Does complexity deter customer-focus

1
(Krishnan, M.S.) (Ethiraj, Sendil K.) (Ramasubbu, Narayan)

A Practical guide to combining products and services

1
(Berry, Leonard L.) (Shankar, Venkatesh) (Dotzel, Thomas)

The Consequences of human resource stocks and flows: a longitudinal examination of unit service o…

1
(Ployhart, Robert E.) (Weekley, Jeff A.) (Ramsey, Jase)

Are Women more loyal customers than men? gender differences in loyalty to firms and individual se…

1
(Bijmolt, Tammo H.A.) (Melnyk, Valentyna) (Osselaer, Stijn M.J. van)

Five rules for retailing in a recession

1
(Favaro, Ken) (Romberger, Tim) (Meer, David)

Proactive postsales service: when and why does It pay off?

1
(Challagalla, Goutam) (Kohli, Ajay K.) (Venkatesh R.)

Social identity and the service-profit chain

1
(Homburg, Christian) (Hoyer, Wayne D.) (Wieseke, Jan)

Strengthening customer loyalty through intimacy and passion: roles of customer-firm affection and…

1
(Tse, David K.) (Chi Kin Yim) (Kimmy Wa Chan)

A Service-dominant logic for management education: it's time

1
(Bowen, David E.) (Ford, Robert C.)

How to sell services more profitably

1
(Reinartz, Werner) (Ulaga, Wolfgang)
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